Account Manager, Payor Partnerships

About Sonder Mind

At Sonder Mind, we know that therapy works. Sonder Mind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. Sonder Mind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, Sonder Mind's clinicians are committed to delivering best-in‑class care to all patients by focusing on high-quality clinical outcomes.

To enable our clinicians to thrive, Sonder Mind defines care expectations while providing tools such as clinical note‑taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

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The Account Manager, Payor Partnerships is responsible for growing Sonder Mind's most important payor relationships. This is a strategic account management role: the contract is the starting point, and your job is everything that comes after. You'll serve as the primary point of contact for an assigned portfolio of payor partners, demonstrating the value Sonder Mind delivers, expanding our footprint within each account, and partnering with payors to drive their members to utilize Sonder Mind's services.

Reporting to the Director of Payor Integrations, you'll operate as a trusted advisor to payor executives and a growth driver for Sonder Mind, identifying opportunities to deepen partnerships well beyond the initial agreement. You'll work closely with our Payor Contracting team, bringing partnership insights and a demonstrated value story to the table that strengthens Sonder Mind's position in renewals and new agreements.

This role requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story. The ideal candidate is a relationship builder who thinks like an owner and is motivated by improving access and outcomes in mental health.

• Serve as the primary point of contact for a portfolio of payor partners. Own the day‑to‑day relationship and the executive‑level connection, leading regular business reviews and Joint Operating Committees that position Sonder Mind as an indispensable partner
• Demonstrate Sonder Mind's value. Build and deliver the ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data, ensuring payors clearly see the impact Sonder Mind has on their members and their business
• Grow each account organically beyond the initial contract. Identify and pursue expansion opportunities including new geographies, new lines of business, additional products and offerings, and participation in strategic initiatives like value‑based programs
• Drive member utilization of Sonder Mind services. Partner with payors on member engagement, referral pathways, and co‑marketing initiatives that connect more of their members to care
• Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens Sonder Mind's negotiating position
• Work cross‑functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver on partner commitments and keep each partnership running smoothly, and support additional projects including travel to industry conferences and in‑person partner meetings

• Payor partners who view Sonder Mind as a strategic partner and seek us out for new opportunities
• Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio
• A clear, data‑backed value narrative for every partner that strengthens renewals and fuels expansion
• Strong collaboration with the Payor Contracting team, ensuring relationship insights inform contracting strategy
• Proactive identification of growth opportunities and resolution of partner issues before they escape
• Ability to independently manage a portfolio while contributing to team‑wide objectives in a fast‑paced…