Assistant Director Guest Experience and Strategic Planning

Who We Are

the Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

CU Boulder Recreation Services is a welcoming, valued campus resource that promotes healthy lifestyles through high-quality, accessible facilities and experiences. This student-fee-funded unit features a student-led CUSG Recreation Board and a diverse team of professional experts to help meet evolving recreational needs and support student engagement and success. Recreation Services supervises the LEED Platinum main campus Student Rec Center, a building with over 300,000 square feet of recreation and fitness activity space, as well as a satellite recreation center at Williams Village, outdoor basketball courts, a challenge ropes course, and eight turf and grass fields around campus.

Throughout these facilities, members of the CU community can engage with a variety of programs that include ice skating, indoor rock climbing, intramural and club sports, yoga, aquatics, and so much more.

The Recreation Services department at the University of Colorado, Boulder is currently seeking applications for an Assistant Director Guest Experience and Strategic Planning! This position provides direct leadership and collaborative support for Guest Experience which includes membership services, locker room management, equipment check-out, pro shop sales, the department's comprehensive assessment plan and serves as the primary administrator for Fusion POS (point of sale).

Work performed will include strategic planning, implementing risk management strategies, fiscal oversight, developing policies and procedures, staff hiring, training and development. The position also works with internal and external partners, while providing program oversight to ensure compliance and operational success. The Assistant Director of Guest Experience and Strategic Planning also works with related student life and other campus departments to foster positive working relationships.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

• Provide direct oversight for all financial and business transactions related to Guest Experience.
• Maintains and monitors record-keeping system to track expenses monthly.
• Develops quarterly projections and annual budget for Guest Experience to include membership services, locker services, pro shop/vending and equipment check-out generating approximately $900,000 in revenue annually.
• Supervises all revenue generated through the point of sale and online transactions and expenses for student hourly, memberships, lockers, pro shop, and vending.
• Manages You Belong Here Financial Assistance Fund.
• Adheres to standard processes to purchase merchandise for equipment check-out products and makes good sound decisions regarding the use of department financial resources that will benefit Guest Experience.
• Provides supervision of in-person and online fiscal management systems Freedom Pay and  to include all department refunds.
• Works with Student Life Business and Finance to initiate and process purchase orders and other business related requests.

• Directly supervises 1.0 FTE and offers indirect support of 50 student hourly employees and volunteer staff.
• Supervise the Guest Experience Coordinator in developing and leading meaningful meetings and educational trainings to improve procedures and make improvements to workflow and productivity.
• Mentor, coach and evaluate the Guest Experience Coordinator on an ongoing basis providing regular feedback to improve work performance.
• Develop policies and procedures for Guest Experience to streamline processes and create efficiencies.
• May serve as the back-up in the absence of the Senior Assistant Director of Experience & Administration.
• Work with the Experience and Administration team to ensure communication about events is relayed to Guest Experience staff and manage facility access for events and rental groups.
• Responsible for hiring, onboarding, and ensuring pay for all student employees, offering continued oversight of employee status and addressing any arising issues. This is done collaboratively with Student Life Employee Experience.

• Develop and maintain a comprehensive assessment plan to include learning outcomes for the department.
• Chair the Rec department assessment committee.
• Coordinate and develop the department's Annual Report in conjunction with the director.
• Work with Student Life to meet the goals and deadlines on behalf of the department for the Student Life strategic…