Manager, The Connection Bowling, Billiards, and Games

The UMC Connection at the University of Colorado Boulder is the campus’ bowling alley and games area. Located in the University Memorial Center (UMC), the Connection features 10 bowling lanes, five 9-foot billiards tables, two table tennis tables, a console gaming video game bunker, and a small concert venue. The UMC Connection also includes a concessions area that serves a selection of food, non‑alcoholic beverages, and craft beer.

This position will lead the management of the Connection’s daily operations, programming, and student staff. The position assists in the coordination and oversight of operational and financial performance with the UMC Business Development Manager. This position also works closely with university staff and departments, and non‑university entities for facility reservations, UMC maintenance staff, and marketing/promotions for the space.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Formulates new programs and reviews existing programs for the Connection, applying market data, trends in higher education, and Division of Student Life goals. Programs range from ongoing weekly, monthly, or one‑time programs. Coordinates with university departments and groups for the use of the facility to establish new programs based on their program needs and the availability of the facility.

Partners with UMC operations teams to review event logistics and coordinate operational support for private parties and events. Position serves as the primary point of contact for clients regarding facility offerings, event capabilities, facility use guidelines, and event scheduling. Reservations and event coordination are run by the Connection Manager with support from the student Connection Coordinator.

Research trends in game area facilities, including using resources through professional organizations such as ACUI or NACAS, and the communities of practice. Collaborates with Division of Student Life communications and marketing staff to develop marketing strategies for promotional programs, products, and services following established university policies and guidelines.

Performs monthly product inventory, assessing product performance, and profitable pricing structures for goods and services. In conjunction with UMC Business Development Manager, the position prepares monthly and ad hoc financial reports. Maintains guidelines in university controls, purchasing, and payroll to aid in producing the highest profitability, client engagement, and satisfaction. Position orders operational supplies and equipment through campus/division‑approved channels.

In collaboration with UMC Administration and departmental staff, makes recommendations on long‑range improvements and programming, capital purchases, and repairs.

Hires, trains, and manages one graduate student and up to 35 student hourly staff. Position administers personnel actions as appropriate and needed within UMC and University guidelines. Schedules staff appropriately to cover normal business operations, programs, special events, and parties. Ensures staffing levels meet the operational needs of the facility to provide exceptional customer service while keeping the overall budget in mind.

Adopts and supports the UMC and Division’s student development goals and learning outcomes through daily supervision of staff, sound training programs, and the performance management process.

Works with a variety of interdepartmental staff within the UMC to implement comprehensive plans for the Connection facility covering safety, preventative maintenance of equipment, and capital upgrades. This role also ensures that the facility is a clean, safe, and attractive venue by working with student staff, UMC departments, and non‑university…