Service Operations Manager - Solar Utility Services

Service Operations Manager – Solar Utility Services Position Overview

Service Operations Manager is a critical leader within Schneider Electric’s Solar Utility Services organization, responsible for safe, high-quality, and profitable service delivery across an assigned territory. Acting as the local face of Schneider Electric, the Operations Manager ensures excellence in operational execution, contract delivery, quality management, and onsite opportunity generation while supporting the energy transition through reliable utility‑scale solar services.

Reporting to the Country Leader, the Services Operations Manager leads Field Service Representatives (FSRs) and partners closely with Customers, Sales, and Engineering to deliver consistent, world‑class service aligned with Schneider Electric’s standards.

For this U.S. based position, the expected compensation range is $140,000 – $165,000 per year, which includes base pay and short‑term incentive. The compensation range applies to candidates located within the United States.

Benefits include medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

• Lead with Safety as a core value, ensuring full compliance with Schneider Electric Global Human Rights, EHS, Travel, PPE usage, country safety protocols, and site‑specific safety requirements.
• Conduct regular FSR site safety audits, incident investigations, and corrective action follow‑up.
• Facilitate team Safety Improvement Meetings (SIMs) and enforce safety accountability through coaching and progressive discipline when required.

• Directly manage and develop Field Service Representatives supporting utility‑scale solar assets, ensuring safe, high‑quality, and timely service execution.
• Maintain a strong field presence, working alongside FSRs, customers, EPCs, and subcontractors to resolve issues and meet contractual commitments.
• Coordinate and execute training, certification, and qualification programs in collaboration with Regional/Global Leadership and Corporate Training.
• Mentor FSRs, support career development plans, and oversee the FSR Sales Lead process to ensure active opportunity identification.
• Manage staffing levels through workforce planning, sourcing support, capacity forecasting, and attrition management.
• Ensure timely approval of timecards, PTO, expenses, and administrative compliance.

• Champion Schneider Electric Quality fundamentals, driving root cause analysis, continuous improvement, and corrective action closure.
• Monitor service quality metrics, customer complaints, and non‑conformances; lead recovery plans when performance gaps occur.
• Ensure all work is executed in compliance with contract terms, technical standards, and documented procedures.

• Act as the primary operational interface between customers and Schneider Electric Service Support teams (Dispatchers, Inside Sales, Engineering, and Supply Chain).
• Drive key operational KPIs including safety, quality, utilization, response time, job closure metrics, and customer satisfaction.

• Oversee planning, scheduling, and assignment of field technicians to service jobs.
• Manage daily operational challenges, resource conflicts, and on‑site escalations.

• Build trusted, long‑term relationships with utility‑scale solar customers through regular site visits and service reviews.
• Support Sales pursuits through technical insight, field knowledge, and operational feasibility input.
• Maintain strong communication with customers before, during, and after field interventions.
• Resolve high‑priority or complex customer issues and provide status updates.
• Ensure delivery of exceptional on‑site service that enhances customer loyalty and brand reputation.