Academic Resources Assistant Manager

Job Summary

The CU Book Store in Boulder welcomes applications for the Academic Resources Assistant Manager position. This position serves primarily as the assistant manager of the Academic Resources department and oversees the day-to-day management of CU Book Access order fulfillment, the procurement and return of all physical materials, the operation of the in-store pick-up area and the set-up and maintenance of the text floor;

also serves as the primary back up for the Academic Resources Manager. Responsible for training student employees and creates policies and procedures for the areas they manage. This role is responsible for all the procurement, distribution and return of all physical academic course materials used on the University of Colorado, Boulder campus; manages all 3rd party textbook sales (e.g. Amazon).

Also manages the end of semester physical textbook sell back program. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logoed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the Store strives to provide a welcoming environment for all members of the campus community, and the Boulder Community at large.

• Manages the CU Book Access order fulfillment process and makes sure all tasks are completed in accordance with established guidelines and procedures. This position continually reviews all established guidelines and procedures, making changes as necessary to improve efficiency and customer satisfaction.
• Ensures all CU Book Access orders get fulfilled in a timely manner, monitoring the order queue to identify and resolve any issues as the arise.
• Manages the submission and follow-up of detailed Service Requests for any issues encountered in the Net Suite ERP and Honeywell handheld devices, as related to the CU Book Access order fulfillment process.
• Develops and implements a staffing plan during the back-to-school period, adhering to the established budget, and communicating the plan to the Customer Service Manager.
• Partners with the IT department to suggest changes and/or updates to the Net Suite ERP to create better processes, enhance, or develop new functionality and further enhance efficiencies within the CU Book Access order fulfillment process.

• Uses course adoption data to procure all physical materials needed for courses at the best possible price.
• Determines the correct markup for each title purchased and making sure all cost and pricing data is up to date in the ERP.
• Regularly meets with publisher and wholesaler representatives to resolve any outstanding issues and obtain any needed materials.
• Tracks all purchase orders to make sure they arrive in a timely manner or making alternate arrangements for those materials that will not arrive in time for classes.
• Obtains the correct number of titles, ensuring we do not have to may or too few for any given class.
• Provides any necessary reporting on purchasing behavior, including, but not limited to, cost, pricing, margin, and quantity reporting.
• Timely, efficient, and accurate return of all textbooks. Partners with vendor in creating return orders.
• Responsible for the pick, pack and ship of all chargebacks (returned textbooks) to publishers.
• Responsible for developing, modifying, training and enforcing all chargeback procedures among Academic Resources staff and students.
• Determines the most economical way of delivering the chargebacks to the publishers while ensuring all chargebacks reach their correct destination safely.
• Management of in-store bi-annual Sell Back events, coordinating all details with the company running the Sell Back and disseminating necessary information to all involved parties. This position is also responsible for coordinating beginning of semester Sell Back events.
• Administers our daily sell back, and the monthly return of those sell back books to the appropriate wholesaler.
• Disposes of all returned Rentals Books through Monsoon and other Book Wholesalers.
• Manages the Rental Return process, including receiving all rental books, along with cleaning and coordinating them.

• Laying shelf tags and organizing the sales floor then passing on that information to the floor staff and training students where necessary on how to maintain the floor organization.
• Maintenance and…