Senior Coordinator, Veterans

Job Profile Summary Under limited supervision, this position serves as subject matter expert providing, strategic direction and cross functional collaboration for all veteran-related services and compliance functions. This role ensures that veterans and the dependents of veterans receive comprehensive support throughout the intake, application, certification, and educational-benefits process. Leads staff development and training related to VA educational benefits, compliance requirements, and service delivery standards campus‑wide.

Provides oversight, guidance, and training to the Veterans Coordinators. Acting as the institution’s primary liaison with the Veterans Administration (VA) Regional Processing Office, the Senior Veterans Coordinator ensures full regulatory compliance, consistent service quality, and accurate reporting of VA educational benefits. Veterans’ Preference pursuant to Florida Statute 295 applies Minimum Education:

• Bachelor’s degree required
• Master’s degree in Higher Education, Counseling, Public Administration, or related field preferred
• An equivalent combination of education and experience may be considered

• Six years of progressively responsible experience in veteran’s services or a closely related area
• Extensive knowledge of VA educational benefit programs and compliance requirements
• Experience with staff training, mentoring, or team leadership preferred
• Student support, advising, or case management experience required

• Serves as the primary subject‑matter expert for all VA education‑benefits processes.
  
  - Oversees service delivery, ensuring consistency, accuracy, and regulatory adherence campus‑wide.
• Manages complex and escalated cases requiring advanced problem‑solving and interpretation of VA regulations.
• Provides oversight, guidance, and training to the Veterans Coordinators.

• Designs, delivers, and maintains comprehensive staff training programs for employees involved in veterans services, financial aid intersections, advising, and student support.
• Provides training on certification procedures, compliance updates, workflow changes, new VA regulations, and student‑service best practices.
• Monitors staff performance for accuracy, compliance, and service quality and provides coaching, corrective feedback, and mentoring.
• Develops training materials, manuals, reference guides, and checklists to standardize processes.
• Serves as the go‑to expert for internal departments seeking guidance on veteran‑related policies and student management.

• Oversees the certification and re-certification of all eligible veterans and dependents.
• Conducts internal auditing to ensure accuracy of certifications, reporting, and financial reconciliation.
• Communicates federal policy updates and leads internal training sessions whenever regulatory changes occur.

• Acts as the primary liaison to the VA Regional Processing Office.
• Coordinates with Financial Aid, Advising, Registration, and Accounting on complex benefit interactions and compliance needs.
• Ensures accurate student accounts, benefit disbursements, and resolution of discrepancies.

• Develops, leads, and evaluates outreach initiatives and engagement programs for veterans, active-duty service members, and dependents.
• Builds partnerships with community veteran organizations, and employers.
• Leads campus events, orientations, workshops, and recognition activities.

• Provides advanced advising and individualized support to students using VA benefits.
• Assists with academic pathways, navigating benefit delays, and connecting to campus or community resources.

• Expert‑level knowledge of VA educational benefits and veterans-affairs regulations
• Ability to design and deliver effective training programs and instructional materials
• Knowledge of federal financial aid and its relationship to VA benefits
• In-depth functional…