Interlibrary Loan Technician

Job Summary

The Libraries department at CU Boulder encourages applications for the Interlibrary Loan Technician position! The Interlibrary Loan (ILL) Technician plays a critical role in supporting the University Libraries' interlibrary loan and document delivery services. Using resource sharing and library platforms such as ILLiad, Occam’s Reader, Docline, RSCVD and FOLIO, this position ensures the accurate and timely processing of daily ILL requests and Document Delivery services for CU Boulder patrons, as well as for national and international libraries.

This position reports to the Head of Resource Sharing and works in close collaboration with the Operations Manager and Resource Sharing Section members to support various resource sharing activities as required.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

We are a knowledge catalyst. We spark inquiry, discovery, collaboration, creation and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

An information-empowered world.

Include
• Empower
• Connect
• Learn
• Inspire

Our values define our interactions within the Libraries and radiate outwardly.

This means that we foster a culture that compassionately and authentically embodies our values in all aspects of our work.

Processes Article Requests for ILL Lending, Borrowing and Document Delivery

• Processes and fulfills article and chapter requests for ILL Lending, Borrowing and Document Delivery in a timely manner with attention to detail and accuracy. This includes supervising incoming requests, and conducting searches in the local catalog and other discovery tools, and verifying articles for accuracy. This position ensures requests are processed efficiently and accurately.

Processes Physical Items for Loan and Document Delivery

• Ensures the timely and accurate delivery of all print ILL Lending, Borrowing and Document Delivery requests for materials held at the PASCAL Offsite Storage Facility and materials held at campus branch libraries. This requires daily monitoring of requests as well as follow up with the various locations.
• Performs searching and retrieving of physical items from locations in Norlin Library, some of the items can be large and heavy, up to 30 lbs.
• Performs shelf checks to ensure accuracy, and search for missing and lost items.
• Scans chapters and articles using an overhead scanner and a microform scanner and associated software.
• Processes items returned by other libraries. Notes damage and routes items accordingly.

Student Lead

• Along with the Operations Manager, the Lending technician assists in supervising student employees including coordinating and assigning work, answering questions and training students.

Resource Sharing Services

• Assists with various resource-sharing initiatives as needed, supporting the broader goals of the Resource Sharing Section.

The work schedule is Monday-Friday from 8:00 - 5:00 pm. Flexible schedule opportunities to shift workday slightly may be possible in discussion with the supervisor. Modality is primarily on-site.

The salary for this position is $43,000 (set based on pay equity and within the 1st quartile). If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.

• medical,dental, and retirement plans
• generous paid time off
• tuition assistance for you and your dependents
• an ECO Pass for local transit

As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be effective. Be resourceful. Be Boulder.