Communications Supervisor

Take the next step in your public safety career as a Communications Supervisor with the Gunnison Hinsdale Combined Emergency Telephone Service Authority. In this leadership role at the Gunnison Regional Communications Center, you will work side by side with Emergency Communications Specialists handling 9-1-1 and non emergency calls while guiding your team through fast paced, high stakes situations. You will help ensure calls are answered quickly, responders are dispatched effectively, and daily operations run smoothly with professionalism and precision.

We are seeking an experienced communicator and confident leader who thrives under pressure and is passionate about serving the community. You will oversee scheduling, training, and quality assurance, support staff development, and play a key role in maintaining high standards across the center. If you are ready to lead from the front and make a real impact every day, this is your opportunity.

Under the general direction of the Operations and Technical Manager of the Gunnison Regional Communications Center, the Communications Supervisor provides oversight and leadership to the activities of the Emergency Communications Specialists engaged in the use of computerized communication equipment to ensure that emergency and non-emergency calls for services are answered quickly and that the appropriate responders are dispatched expeditiously.

• Supervises and directs assigned day-to-day dispatch operations and activities and ensures
• compliance with established guidelines, procedures, and policies. Manages the Center's daily scheduling, including unscheduled leave time, updating scheduling software, and compliance with minimum staffing.
• Supervises and participates in the receipt, evaluation, and response to 9-1-1 emergencies as well as non-emergency calls requesting services, including the most difficult and complex calls; conducts quality assurance reviews of calls.
• Supervises and directs the use of computerized mapping systems and other map resources to verify caller locations, as well as the dispatching of law enforcement, fire, ambulance, or other types of service providers using county and state radio networks; ensures the dissemination of information to appropriate responders via phones and/or pagers, depending on the nature of the call received.
• Assists Operations and Technical Manager in supervising the Communications Training program, including but not limited to: training new hires, CTO oversight, and trainee scheduling. Assists in updating the training program manual and documentation, and participates in the hiring process.
• Completes requested evidence recordings and disseminates them to appropriate law enforcement agencies upon receipt and within the required timeframe.
• Assist with updating department social media and press releases as needed.
• Supervises the staff; tracks and reviews work activities; evaluates work performance; trains employees on equipment, procedures, and system upgrades; provides direction and guidance on policy issues.
• Monitors telephones and radio, and assures that calls and messages are handled in accordance with policies and procedures. Checks CAD database record entries to verify that record entries are appropriate and contain complete and accurate information.
• Evaluate personnel job performance through QA audits, written performance appraisals, and employee log entries, providing performance feedback.
• Receive and address initial user agency and citizen complaints and compliments directed towards staff, which are to be handled in accordance with the complaint policy.
• Follow and abide by all administrative policies, recommending commendations, awards, and disciplinary action related to Emergency Communications Specialists to the Operations/Technical Manager.
• Recommend revisions or updates to operational procedures and policies based on identified needs, operational experience, or regulatory changes, and submit recommendations to the Operations/Technical Manager for review.
• Maintains the integrity, professionalism, values, and goals of the Department by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
• Supports the relationship between Gunnison Regional Communications and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and user agencies; maintains confidentiality of work-related issues and GHCETSA information.
• Maintains regular and reliable attendance. Maintains availability to assist with dispatch issues and staffing situations, including sick calls, high-priority incidents, or schedule changes as needed.
• Document and alert the Operations/Technical Manager and Executive Director of significant incidents, policy or procedure issues, or personnel issues. Keep the Operations/Technical Manager up to date on all Communications Center matters on a routine basis.