Manager of Operations, Campus Business Services

Manager of Operations, Campus Business Services

The Business, Finance and Infrastructure division at CU Boulder welcomes applications for the Manager of Operations, Campus Business Services position! Campus Business Services (CBS) is a shared services team within the Business, Finance and Infrastructure unit that provides financial and business support services, guidance, and resources to campus departments. The team supports departments in fiscal administration, business operations, procurement, and expense administration.

By providing transactional support and implementing guidelines for crucial financial and business operations, CBS-supported departments can make informed, strategic decisions at every level. This improves impact, upholds fiscal responsibility, and contributes to the university's ongoing success. This position serves as the operational lead for the CBS team, providing oversight in the management of staff and operations, researching policy and compliance issues, and implementing efficiencies.

Through these efforts, the position supports the continued development and implementation of an integrated shared services model designed to provide comprehensive financial transactional and business support across the campus community. In addition to day-to-day operational oversight, this position provides higher-level financial management support to departments served by CBS - including budget development, rate development analysis, variance tracking, and spend projection - equipping departments to plan and manage their finances effectively.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Operational Management and Service Delivery

• Oversees staff execution of financial transaction and business support work, ensuring consistency, accuracy, and compliance across all supported departments.
• Maintains and ensures adherence to CBS's established standards and procedures for financial and business transactions.
• Advises on compliance with university policies and regulatory requirements; serves as point of escalation when compliance issues arise.
• Applies internal control principles to design, implement, and assess CBS processes, identifying control gaps and recommending corrective action.
• Delivers and maintains staff training; manages the day-to-day alignment of work across the team.
• Serves as reviewer and approver of financial and business transactions, including review of journal entries, reconciliations, expense reports, requisitions, and monthly close activities prepared by staff.
• Safeguards the confidentiality and security of critical financial and student data in accordance with university policy and applicable regulations (e.g., FERPA, PCI).
• Provides guidance to staff in the production, analysis, and communication of financial data and processes.
• Maintains successful relationships with campus and system partners and with the campus departments CBS serves.
• Analyzes data metrics to assess departmental and CBS performance, identify areas for improvement, and recommend refinements to existing processes and standards.
• Develops, implements, and analyzes operational goals and customer satisfaction benchmarks for Campus Business Services and reports on these to the Director.

Financial Analysis and Planning Support:

• Provides higher-level financial management support to departments, including complex reconciliations, financial analysis, and forecasting.
• Leads the creation of monthly financial reports including the manipulation of data, troubleshooting, analyzing projections and making recommendations to departments.
• Supports budget development by identifying current and future budget needs.
• Monitors financial reports and tracks departmental spending to make sure expenses are within the budgeted allowance.
• Analyzes rate development and tracks variances to advise departmental and CBS budget decisions.

Liaison and Special Projects:

• Liaises with the Campus Controller's Office (CCO) and Budget and Fiscal Planning (BFP) to coordinate training and the implementation of resources across campus.
• Manages special projects ensuring that project deadlines and outcome goals are met.
• Participates in campus-wide committees and working groups as assigned.

Leadership and Supervision:

• Provides leadership, supervision, and training for financial professionals including recruitment, employee development, personnel issues and performance evaluations honoring the diverse and demanding needs of very distinct business units.
• Provides cross-training and backup coverage across the team to ensure continuity of approvals and critical functions.
• Actively works to develop and maintain a culture of service, support,…