Inside Sales Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

The Inside Sales Manager leads the site's Inside Sales team and oversees customer support, quotations, quote-to cash management, forecasting support, and coordination throughout the customer order lifecycle. This role partners closely with the Commercial team and cross-functional site leaders to ensure customer commitments are executed efficiently while improving workflow, communication, and operational performance. The Inside Sales Manager develops the team, drives operational excellence, removes process bottlenecks, and leads continuous improvement initiatives that strengthen business performance and the customer experience.

The position owns customer execution while enabling Commercial Account Managers to focus on strategic revenue growth

Lead, coach, develop, and manage the performance of the Inside Sales team. Establish clear expectations, priorities, and accountability for customer responsiveness, accuracy, and execution.’ Develop systems that allow team to track and measure customer excellence Maintain a less than 3 business day turn around loop for acknowledging new orders. Develop team capability through coaching, cross-training, succession planning, and performance development. Oversee daily Inside Sales activities, including customer inquiries, quotations, order entry, order management, and issue resolution.

Ensure accurate and timely processing of customer quotations, orders, pricing, specifications, and related documentation. Serve as the primary site liaison for commercial execution, coordinating cross-functional activities to support customer commitments and operational priorities. Partner with the Commercial team to support customer priorities, forecasting, account needs, and effective site-level execution. Coordinate with cross-functional stakeholders to resolve issues affecting customer commitments. Identify and eliminate bottlenecks within Inside Sales processes and cross-functional workflows.

Drive 80/20 optimization and work flows for incoming orders and oppurtunties Develop and maintain standardized processes, work instructions, and best practices that improve consistency, efficiency, and customer experience. Establish, monitor, and communicate operational and customer service performance metrics to drive accountability and continuous improvement. Serve as the primary escalation point for complex customer, quotation, and order-related issues. Ensure effective communication regarding customer commitments, operational risks, and issue resolution across internal and external stakeholders.

Identify trends, recurring customer issues, and improvement opportunities, partnering with the Commercial team and site leadership to enhance the customer experience. Partner with the Commercial team to support forecasting activities and ensure customer demand, order activity, and related business data remain accurate. Drive continuous improvement initiatives that improve workflow, data integrity, customer responsiveness, and operational efficiency. Ensure compliance with pricing requirements, contractual commitments, company procedures, quality systems, and applicable ITAR/EAR regulations.

Perform other duties as assigned.