Field Representative II, Print Lab Operator HPSC

Field Representative II, Print Lab Operator HPSC Position Profile

The Field Representative II, Print Lab Operator will be responsible for the operation and maintenance of digital printers in a development and test lab environment. Works under the general guidance of more senior professionals, and decisions are aided by tools and processes. Receives detailed instructions and work is closely managed.

• Operate high-speed, digital printers using ink-jet and electro-photographic technology and associated pre and post processing equipment.
• Operate equipment to produce output for engineers. Produce print samples and collect data at various operating points as directed.
• Perform routine operator tasks such as paper loading and unloading, replenishing supplies, and preventive maintenance and cleaning.
• Perform printer equipment preventive maintenance following established written service maintenance procedures for cleaning, adjustment, alignment and verification of proper function, spending at least 25% of their time in this activity.
• Assist lab technicians and engineers with lab configurations, equipment moves, and other work as needed.
• Assist lab technicians in performing complex setup and maintenance of equipment.
• Plan work with input from engineers, assign operators and schedule overtime to meet business needs.
• Interface with Ricoh management to provide coverage, improve processes and address operational problems.
• Train other operators in equipment and lab operations and procedures as needed.
• Assist Development and QA Engineers in test environment setup and execution.
• Exhibit high quality standards by producing repeatable and reliable results.
• Contribute to a safe and clean work environment by collecting and recycling used supplies, and maintaining lab cleanliness.

Has knowledge of Printing Systems technology and is able to learn and operate digital production printer hardware and control units using established procedures and instructions.

• Able to follow and complete test plans provided by engineering staff, collect and measure data, perform defined operator maintenance and contribute to a clean and safe working environment.
• Understands and follows defined processes within the department.
• Follows standard practices.
• Interaction / collaboration on technical issues with both department and functional peers.
• Able to build stable internal working relationships.
• Negotiation may be required to resolve basic technical issues.
• Able to perform printer equipment preventive maintenance following established written service maintenance procedures for cleaning, adjustment, alignment, and verification of proper function as defined in Printer Service level training (e.g. IP5000 field service technician).

• Cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance and overall contribution are maintained.
• Work in areas which adhere to state and federal regulatory standards, or where no such standards exist, to nationally accepted guidelines (i.e., dust, fumes, physical and chemical agents).
• Adaptable and flexible to work environment including, but not limited to, out of town travel as required to meet business commitments and working overtime, as business needs may require, handling multiple tasks concurrently, and easily adapting to new assignments, system, tools.
• Produce clear, concise, accurate written communication, clearly conveying thoughts and ideas to peers, management, and customers.
• Establish and maintain positive work relationships with peers, management, and customers, displaying willingness to understand diverse points of view.
• Learn and apply new equipment and tools within an acceptable timeframe and assume ownership of assignments, completing commitments on time.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.