Senior Field Service Engineer

Senior Field Service Engineer

We are seeking a Senior Field Service Engineer to join our Boulder-based Service Team supporting our Quantum Cryogenic product lines. This role is a seasoned, hands-on professional responsible for delivering high-quality technical service and support to customers. The position works cross-functionally with Engineering, Manufacturing, and Supply Chain to ensure reliable system performance, customer satisfaction, and continuous product improvement.

Key Responsibilities:

• Perform preventative and corrective maintenance at customer sites to ensure optimal system performance.
• Install and commission Form Factor cryogenic systems, including executing final system acceptance testing per defined protocols.
• Troubleshoot, diagnose, and repair complex equipment issues both remotely (phone/email) and on-site.
• Provide timely and professional customer communication to ensure a high-quality service experience.
• Complete work orders, service reports, and documentation accurately and in alignment with company standards.
• Lead and resolve technical escalations, ensuring timely root cause identification and corrective actions.
• Collaborate cross-functionally with Engineering, Operations, Quality, and Supply Chain to support product and process improvements.
• Develop, maintain, and improve service procedures, protocols, and technical documentation.
• Deliver technical training and instruction to customers, partners, and internal teams.
• Participate in ongoing training and certification programs to maintain and expand technical expertise.

Work Environment &

Physical Requirements:

• On-site position operating in both office and manufacturing environments.
• Extensive domestic travel required, with occasional international travel.
• Ability to frequently bend, stoop, and lift equipment weighing 40–80 pounds; heavier items may require team lift or mechanical assistance.
• Work in confined spaces or controlled environments as required (e.g., clean rooms, lab settings).

Skills:

Cryocoolers, Cryogenic Refrigerators, Cryogenic Systems, Cryostats, Customer Support, Customer Support Training, Detail-Oriented, Field Applications, Field Service Engineering, Industrial Maintenance, Interpersonal Communication, Microsoft Windows Office, Project Organization, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems

Education & Experience:

Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required

Pay Range:

$60,600.00 - $79,590.00

Pay Range Explained:

This role in Boulder, Colorado pays between $60,600.00 and $79,590.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

Form Factor is an equal opportunity employer. Form Factor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.