Quality Assurance Coordinator; Temp

Administration Stony Plain, AB, CA

15 days ago Requisition

Salary Range: $56,500.00 To $60,000.00 Annually

Job type:
Full-time Temporary 6 Month Contract

Compensation: $56,500–$60,000 per year

Shift & Schedule

Monday to Thursday: 8:30 a.m.–4:00 p.m.;
Friday: 8:30 a.m.–2:30 p.m.

Location:990 Boulder Blvd, Stony Plain

Join our distinguished team at I Have a Chance Support Services Ltd. (IHACSS) and play a pivotal role in enhancing the lives of individuals in our care. We are dedicated to empowering individuals in our care facing mental illness and disabilities.

IHACSS is an accredited community-based organization that provides supported living to individuals with disabilities and complex needs. We strive to support and encourage people en-route to independence:

• to enhance their abilities and facilitate personal growth
• to achieve a sense of pride and accomplishment, and
• to enhance well-being and quality of life.

By listening, respecting, believing, and empowering, we can help individuals to achieve their goals anddreams. One step at a time.

The Quality Assurance Coordinator supports organization-wide quality, compliance, and occupational health and safety programs. This role conducts Support Home inspections, identifies and follows up on deficiencies, coaches employees, supports WCB/WSIB reporting and return-to-work processes, and collaborates across departments to strengthen safe, consistent, and high-quality service delivery.

• Complete quality assurance inspections at least monthly in all Support Homes.
• Prepare timely inspection documentation that records successes, deficiencies, and required corrective actions.
• Provide on-the-spot coaching, training, and clear guidance to employees.
• Follow up promptly on significant deficiencies and support accountability for maintaining standards.
• Complete as-needed inspections related to major audits or on-site vendor reports.
• Collaborate with Client Care, Maintenance, Finance, and other program areas to support successful outcomes.
• Ensure Support Homes operate in accordance with legislation, standards, and IHACSS policies.

• Coordinate health and safety orientation, training, job-site inspections, and reporting.
• Monitor legislative changes and recommend updates to organizational practices, policies, and the Health and Safety Manual.
• Conduct hazard analyses, review safe work procedures, and prepare written reports and recommendations.
• Monitor adherence to the IHACSS safety program by employees and subcontractors.
• Collaborate with WCB/WSIB Case Managers, prepare required employer reports, and facilitate return-to-work or modified-work arrangements.
• Support accident, injury, near-miss, and critical incident investigations and identify opportunities for prevention.
• Provide safety briefings and practical advice to employees and management.
• Participate in and promote the IHACSS Joint Health and Safety Committee.

• Be a positive role model and advocate for individuals receiving services.
• Promote respectful, professional relationships, healthy boundaries, teamwork, trust, and integrity.
• Coach and mentor employees, provide in-the-moment skill development, and support conflict resolution and debriefing after serious incidents.
• Promote employee and individual safety, wellness, learning, and professional development.
• Collaborate with IHACSS managers, administration, and program teams to support cohesive operations and quality outcomes.
• Maintain working knowledge of IHACSS policies, procedures, and the Health and Safety Manual.
• Maintain knowledge of accreditation standards, Supportive Living Accommodation Standards, and applicable occupational health and safety legislation.
• Respond promptly to organizational communications and maintain all required credentials and certifications.
• Promptly report suspected abuse, violence, discrimination, bullying, harassment, and other safety concerns.

• Attend required team and Client Care meetings.
• Participate in mandatory training and maintain certifications.
• Support accreditation processes and vendor audits.
• Guide front-line employees on IHACSS policies, procedures, and expectations.
• Perform other related duties assigned to support organizational needs.

• Regular travel to Support Homes and other IHACSS locations is required.
• Regular hours are Monday to…