Shift Manager - South Boulder

Overview

Sweet Cow is seeking a friendly, high-energy Shift Lead who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast-paced environment and can inspire a crew, this role is for you. Our mission is simple:
Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet. We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.

• Sweet Leadership – Lead amazing teams and keep the good vibes going!
• Sweet Shop Energy – Fast-paced, people-focused, and never boring
• Sweet Perks – FREE ice cream every shift + discounts for friends & fam
• Sweet Growth – Expand your leadership skills and grow with the company

• Lead your shift – coach, support, and inspire your team as we scoop, serve and engage with customers
• Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
• Be a team coach – lead by example, and maintain positive momentum
• Oversee transactions – ensure smooth, accurate POS and cash handling
• Be the vibe – create and foster a fun, memorable experience for customers and crew
• Problem-solve and communicate – support your team and solve real-time issues
• Open and close the shop – take responsibility for key daily operations

• Provide consistent, positive, and engaging customer experiences
• Foster and uphold a customer-centric shop culture
• Address real-time customer needs through genuine care and authentic human connection

• Utilize and oversee established systems, tools, and procedures to uphold standards
• Contribute to a culture of accountability, purpose, and pride during the shift
• Delegate tasks based on customer flow and necessary action items
• Ensure effective execution of daily operations
• Thrive in a fast-paced environment with a positive attitude
• Demonstrate excellence across all areas of shop operations
• Assume the role of the on-duty manager

• Utilize open and direct communication
• Communicate clear and detailed shop and team needs to the shop leadership team
• Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
• Communicate your schedule and availability proactively

Assistant and General Manager – build and grow strong shop teams and community relationships

• Can work at least 3 shifts per week (15+ hrs) and open availability
• Availability requirements: four daytime shifts (open-4 pm) Mon-Fri OR two or more closing shifts Mon-Thu, two or more closing shifts Fri-Sun, and one or more daytime shifts Sat-Sun
• Able to lift up to 50 lbs and stand for the full shift
• 18+ years old
• Commitment to schedule adherence, continued training, and growth
• Have at least six months of experience delegating and/or coordinating the tasks of two or more employees
• Have at least six months of experience in a related service industry

$23 per hour (consists of $15.00 per hour base and an average of $8.00 in tips)

• Free ice cream every shift plus off-duty discounts
• Making people's day, every day
• Discounted employee merch store
• Employer-paid health insurance for qualifying employees
• Dental and Vision plans available (employee-paid)
• Paid sick leave as outlined by HFWA
• 401K with a 4% match

Ready to join the sweetest team in town? Apply now and let’s make some magic!

Applications accepted on an ongoing basis.