Retail Service Specialist

Compensation

Pay Range: $16.82 - $22.25 per hour. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses or premiums which may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations.
• Assume shift‑management responsibilities in the absence of the Assistant or Store Manager.
• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer‑service performance on the retail showroom and ensure team members execute programmatic initiatives such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Maintain telephone service in accordance with company policy.
• Process buy‑online/ship‑to‑store, hub‑to‑store, and store‑to‑store transfers; contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges accurately; issue refunds in the correct payment method and stage returned merchandise in the returns area.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted schedule, obtain approval for changes or deviations, and clock in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, monetary verification, bank deposits, security checks, and vehicle parking.
• Complete any additional duties as assigned.

• Strong communication skills.
• Ability to obtain RSS certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions.
• Medical, dental, and vision insurance with optional FSA.
• Team member health and wellbeing programs.
• Tuition and educational assistance.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call (800)471‑7431 option1 and provide your requested accommodation and position details.