Part Time Floor Leader - Pearl Street Boulder, Colorado

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail‑oriented among us proud.

Your day‑to‑day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

• Driving Sales: Utilize the Store Force dashboard to coach and give feedback to the sales team, and adjust shop floor structure to meet and exceed sales goals. Take ownership of your results and grow the contribution of your segments to the store’s overall sales.
• Customer
  
  Experience:
  
  Lead by example in delivering a world‑class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other initiatives.
• Product Passion: Increase product knowledge through constant learning and make informed product recommendations for every need.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance and increase sales.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee’s unique contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. Take deposits to the bank as required.
• Time and Attendance: Lead by example with punctuality, monitor employee breaks, review daily communications, and ensure team members are informed for their shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer shopping experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
• Policies and Procedures: Support the management team to keep your store compliant and ensure staff practices company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures experience
• Supervisory experience involving coaching, feedback, and training
• Problem‑solving in day‑to‑day customer service operations
• Experience in a fast‑paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation‑based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Compensation: Boulder Pearl Street Pay: $20.90 - $20.90 USD

Equal Employment Opportunity Statement: Lush Handmade Cosmetics respects and encourages diversity. We do not discriminate on the basis of any protected group status under any applicable law.

E-Verify Participation: Lush Handmade Cosmetics participates in E‑Verify in certain U.S. states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the United States.