Retail Associate - University of Colorado Team Store

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e‑commerce sites and a global omnichannel presence across digital, in‑venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

The Retail Associate plays a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide. The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights.

Home game shifts are considered a core responsibility and may include pre‑game, in‑game, and post‑game operational support.

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top‑notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail

• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast‑paced, high‑growth environment

• Collaborate cross‑functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Physical ability to stand, walk, bend, and move throughout scheduled shifts, and to lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

High school diploma or equivalent experience preferred.

The wage rate for this position is $16.00–$19.00 per hour, which represents base pay only and does not include short‑term or long‑term incentive compensation. When determining base pay, we consider several factors such as location, experience, qualifications, and training.