Mountain Studio Retail Lead | Boulder

Stio Mountain Studio™ Retail Lead

Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via  and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.

As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, cash handling accountability, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling.

Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.

Oversee and support all opening and closing duties in the absence of a Manager

Ability to make in-the-moment decisions as a leader in the absence of a Manager

Team-oriented and able to maintain a positive attitude

Work alongside the team to deliver an exceptional customer experience

Multitask while prioritizing the customer experience

Coordinate same-day response needs to scheduling coverage

Provide feedback and guidance with the team to align with store, service, and role expectations

High School Diploma or GED preferred

Excellent customer service and interpersonal skills required

Flexibility to work opening, closing, weekend, and holiday season shifts

Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio

Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers and teammates on a daily basis

Computer proficiency and POS experience, Microsoft Office Suite skills preferred

Email and phone communication skills required

Hourly Rate: $18-$23 DOE

Full-time (30-40 weekly hours), hourly, non-exempt

Medical, Dental, Vision plans

401K with match

Seasonal gear test allowance

Generous employee discount, holiday pay, industry perks, and more

Employee Assistance Program

Company Paid Long-Term Disability

Must be able to move around the retail space for 8-12 hours per day

Must be able to move items upwards of 50 lbs, occasionally traverse ladders

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.