Scale Solutions Account Manager

Overview

As a Scaled Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across DX solutions, working closely with sales teams to develop new value propositions, build awareness, and reveal expansion opportunities.

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness as primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders.
• Guide customers toward best‑practice adoption of key product use cases and expected outcomes.
• Maintain an accurate rolling 4‑quarter attrition forecast and manage customer health.
• Actively engage customers to calculate ROI derived from Adobe solutions.
• Identify expansion opportunities through product usage insights, evolving customer needs, and cross‑sell alignment.

• Minimum 5 years of customer success, account management, or sales experience in a high‑tech (SaaS) company.
• Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
• Experience developing strategies on assigned accounts to fully leverage technology solutions.
• Led projects from conception to closure and used internal resources to get things done.
• Built trusted relationships with executive sponsors and end users.
• Experience running a full sales cycle.
• Strong written and verbal communication skills.
• Bachelor’s degree or equivalent practical experience.

The U.S. pay range for this position is $135,200 – $234,150 annually, varying by location. Included in the range may be total target compensation or base salary plus incentives, and potential long‑term equity awards.

Adobe is a proud Equal Employment Opportunity employer. We do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.