Client Relations Coordinator

Position:
Client Relations Coordinator

Location:

On-site, Boulder, Colorado

Type:
Full-Time, M-F 9am-5pm

Compensation: $19 to $24 hourly, based on experience

Boulder Longevity Institute (BLI) stands at the forefront of cutting‑edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our direct‑pay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems.

We're not just keeping up with the future of healthcare- we're creating it.

Boulder Longevity Institute (BLI) is a unique entity. We are seeking a specific type of person to join our team and become part of our BLI Family. To save everyone time, you should NOT apply for this job if:

• You aren't passionate about creating seamless experiences that make complex healthcare journeys feel simple and intuitive
• You don't like people, talking to them, helping them, guiding them
• You believe automation and personalization can't coexist harmoniously
• You prefer rigid systems over fluid, adaptable processes that evolve with client needs
• You prefer working in silos rather than collaborating across teams
• You get nervous at the prospect of taking ownership and being a self‑solver
• You don't light up at the idea of transforming a client's first impression into the beginning of a long‑term health partnership
• You can't laugh at yourself when things go sideways (because sometimes they will)
• You aren't into learning the coolest and newest science about longevity and staying healthy and optimized
• You are just looking for a job, not a career or a long‑term future with the company

We're looking for a warm, proactive, and hospitality‑minded Client Relations Coordinator to help create an exceptional first impression at Boulder Longevity Institute. This role is much more than processing inquiries, it's about guiding prospective clients through their journey with confidence, clarity, and care.

Think of our services as a map and yourself as the guide. You'll help individuals navigate their options, connect them with the right services, and ensure they feel supported from their first interaction through their initial appointment and beyond.

As the voice behind our lead nurturing and intake communications, you'll play a key role in transforming curiosity into connection and interest into engagement. If you enjoy building relationships, creating seamless experiences, and helping people feel genuinely cared for, this role was designed for you.

• Lead Engagement:
  Connect with prospective clients through an educational, consultative approach that informs, builds trust, and helps individuals confidently determine the best path forward while continuously gathering insights to improve the client experience.
• Client Engagement Systems:
  Develop and optimize client engagement processes and technology that balance automation with meaningful human connection, ensuring timely, personalized support throughout the client journey.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with the team to ensure messaging consistency and seamless handoffs between departments as leads progress toward becoming clients and utilizing new services.
• Client Communications & Content:
  Collaborate on creating email, text, and other client‑facing communications that educate, build trust, answer questions, and guide prospective clients through their decision‑making journey.

Required:

• Strong interpersonal skills, a genuine passion for creating exceptional client experiences, and enthusiasm for educating people about BLI's innovative approach.
• Proven experience in customer service, hospitality, sales or other client‑facing roles focused on delivering exceptional experiences.
• Exceptional written and verbal communication skills, with the ability to build trust through messaging that is both professional and…