KJUS | Customization Coordinator

KJUS | Customization Coordinator

Full-time – Boulder, CO

Assist, create, and process custom apparel orders for KJUS with client logos that are added post-production. This role will assist in maintaining the reputation of the high-quality postproduction custom logo's KJUS stands behind. This position will report directly to the Manager of KJUS Customization Operations.

Product Preparation (70%)

• Generate, modify and monitor custom design proofs within multiple platforms obtaining client approval and ensuring accurate customization of apparel
• Communicate with customer service, sales representatives, and clients on assigned custom orders
• Individually monitor and meet firm deadlines leading to timely approval and delivery of assigned custom orders
• Obtain, create, review, and modify client embroidery and vector artwork to client's requests in different creative software's ensuring artwork requests align with KJUS and client guidelines
• Color coordinate embroidery and vector artwork to apparel and design color stories while upholding KJUS and client guidelines and expectations
• Assist clients in making decision involving art design, color, and application
• Serve as direct contact for assigned sales representatives, assisting in the custom order process from end-to-end
• Communicate with in house and third-party production facilities assisting in resolving any inquiries that may arise in a timely manner
• Provide accurate statuses and estimated delivery dates to internal and external teams assisting in timely delivery of custom orders

Order Processing & Systems (30%)

• Process, edit, fulfill, ship and bill sales orders using Net Suite and SAND systems
• Generate, modify and monitor design proofs, color cards and work orders within Netsuite and Emb Trak
• Communicate with customer service, sales representatives, and clients on custom orders from end-to-end
• Assist in processing custom orders daily to include necessary information, pricing, delivery dates and custom specifications are accurately provided for coordinators and specialists
• Assist Custom Team in monitoring and meeting firm deadlines leading to timely approval and delivery of custom orders
• Assist clients in making decisions involving custom order art, colors and application that align with KJUS guidelines
• Communicate with in house and third-party production facilities assisting in resolving any inquiries that may arise in a timely manner
• Provide accurate statuses and estimated delivery dates to internal and external teams assisting in timely delivery of custom orders
• Assist in processing and issuing return authorizations, credit memos and transfer orders in Net Suite

• Bachelor's degree in business, graphic art, or similar field. In lieu of a bachelor's degree, high school diploma or equivalent and four years of experience in custom apparel
• Minimum 1 year experience in product personalization or related field
• Basic Adobe Creative Suite;
  Photoshop, Illustrator, InDesign a plus
• Experience in Net Suite preferred
• Intermediate computer skills (MS Office, Outlook)
• Extended periods of time sitting and/or standing, occasional lifting
• A passion for outdoor sports industry

• 15 days vacation
• 12 paid holidays
• 6 sick days
• Medical
• Dental
• Vision
• 401k
• …and more!