Field Sales Advisor IV - Boulder, CO Spaces

About Rivian

Rivian is on a mission to keep the world adventurous forever. We build emissions‑free electric adventure vehicles and hire curious, courageous souls.

RIV Level: 4
Address: 1805 29th Street, Boulder, Colorado 80301

As a Sales Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using in‑person interactions, demo drives, phone, text, and email. This role requires passion for our brand and desire to foster a competitive sales culture.

To be successful, you must have a customer‑first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution‑oriented mindset. The ideal candidate is self‑motivated, results‑driven, and committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade‑ins and financial solutions, customer satisfaction and NPS.
• Ensure the customer experience at your location(s) is best‑in‑class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
• Maintain and share in‑depth knowledge of our products and services, features and benefits, and community stories to guide customers in their decision‑making process.
• Build and manage a healthy sales pipeline by establishing positive, long‑term relationships with customers via high‑touch, responsive service.
• Engage and support customers through order confirmation, following up across the sales process to drive conversion and increase customer satisfaction, repeat business and referrals.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for pain points and opportunities for continuous improvement.
• Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on customer considerations and build value in our products, overcoming objections to purchase.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Support and motivate fellow team members by providing clear direction and feedback.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Pay close attention to customer sentiment and the quality of the service provided; coach for exceptional performance.
• Take on additional projects, duties and assignments as required or by request from sales leadership.

• Preferred 4+ years of experience in Sales, Retail, Hospitality or similar fields (top‑tier, premium brands, direct to consumer models, commission‑based environments, and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high‑school equivalency credential required.
• Proven track record in a high‑velocity sales cycle, from prospecting to closing, in a commission‑based environment.
• Experience succeeding in a fast‑paced, dynamic start‑up environment with continuous iteration and changes.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability…