Client Success & Enrollment Coordinator

Established in 2012 in Boulder, Colorado, the Center for Medicinal Mindfulness was among the first legal psychedelic plant medicine centers in North America. Since then we have become established leaders in the emerging field of psychedelic therapy, and our licensed facilitator training program, the Medicinal Mindfulness Academy, and Licensed Healing Center, Medicinal Mindfulness Academy Healing Center, has been approved by the Colorado Department of Regulatory Agencies.

Our Psychedelic Guide Training, through Psychedelic Sitters School, trains professionals from all over the world to work with psychedelic cannabis, psilocybin mushrooms, ketamine and DMT. Our work is fully legal, above board, and in alignment with the Natural Medicine Health Act and subsequent legislation.

The Center for Medicinal Mindfulness is seeking a Clinic Coordinator responsible for executing the day-to-day operations of the clinic, ensuring a smooth, professional, and supportive experience for clients and guides. This role focuses on client communication, scheduling support, and in-clinic preparation, while following established systems and escalating any issues to the Operations Manager.

We are looking for a Client Success & Enrollment Coordinator who thrives at the intersection of relationships and results. This role owns the journey from first inquiry to confirmed booking or enrollment — making sure every lead is responded to, followed up on, and guided toward the right next step.

• Respond to all new leads within 24 hours
• Qualify inquiries and route them to the right pathway: clinic services, events, or training programs
• Schedule and conduct discovery calls
• Clearly communicate offerings, support decision-making, and close sales
• Assist with enrollment or booking logistics
• Own Hub Spot: track all leads, interactions, deal stages, and next steps
• Ensure every lead has a clear follow-up plan — no lead goes more than 48 hours without action
• Keep the pipeline accurate and up to date at all times

• Track and analyze lead source performance (ads, email, events, referrals)
• Monitor conversion rates across the funnel (lead → call → enrollment/booking)
• Identify drop-off points and recommend improvements
• Provide weekly reporting with insights and next steps

• Build and send email campaigns for events, programs, and nurture sequences
• Monitor open rates, click-throughs, and conversions
• Recommend segmentation and content adjustments to improve results

• Schedule social media posts in alignment with the marketing calendar
• Monitor comments and DMs; respond or route to appropriate next steps

• Track registrations, attendance, and post-event follow-up
• Identify high-intent participants and guide them toward programs or services

• If it's not in Hub Spot, it didn't happen
• Every lead must have a clear next step
• The pipeline reflects reality — always
• No lead waits more than 48 hours for follow-up
• Weekly call to align on priorities, review pipeline, and remove blockers

• New leads receive a response within 24 hours
• 90%+ of leads are consistently followed up
• CRM data is accurate, complete, and up to date
• Lead sources and conversion rates are clearly visible and improving
• Enrollment and booking rates grow over time
• Social and email inquiries are consistently routed and converted

• Bonuses:
  Performance-based, tied to conversion milestones and revenue growth
• Hours:
  
  Full-time (32–40 hours/week)

• Background in sales, client success, or enrollment-based roles
• Comfort analyzing data and making performance recommendations
• Experience with email marketing platforms and campaign execution
• Familiarity with social media management and engagement

• Experience in wellness, education, or event-based businesses
• Understanding of sales funnels and conversion optimization
• Experience coordinating across marketing and sales functions

This role is a strong fit if you:

• Enjoy having real conversations with people and guiding them toward meaningful decisions
• Are highly organized and follow through without being reminded
• Like improving systems and seeing measurable impact from your work
• Are comfortable with sales conversations and direct client communication

This role is not a fit if you:

• Prefer purely creative work without accountability to results
• Are uncomfortable with direct outreach or sales conversations
• Avoid data, performance tracking, or system documentation