Consulting Solution Executive - ServiceNow - West

As part of the Service Now Solutions Executive team, you will be responsible for selling Service Now consulting, implementation, managed services, and platform modernization solutions. The Service Now Solutions Executive is expected to enhance CDW's presence, market share, and revenue growth within the Service Now ecosystem. Specifically, you will support the sales team with full sales lifecycle management through strategic account planning, research, opportunity management, relationship-building, partnering with services teams and Service Now stakeholders, pursuit, and closure.

Your experience will enable you to quickly embrace and enhance CDW's integrated sales approach, demonstrating the ability to open and manage opportunities across multiple Service Now workflows and platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Customer Service Management (CSM), HR Service Delivery (HRSD), Security Operations (Sec Ops), and GenAI-enabled transformations.

• Enhance and improve sales strategies that expand CDW's Service Now customer base and achieve bookings, revenue, and gross profit targets.
• Establish a detailed, comprehensive understanding of CDW's Service Now capabilities, service offerings, value proposition, market positioning, selling strategy, delivery approach, and key differentiators.
• Cultivate productive relationships with key personnel in current and target accounts, including business and technology stakeholders responsible for digital transformation and enterprise service management initiatives.
• Identify, engage, qualify, develop, and win new Service Now consulting and services opportunities.
• Manage, support, and grow relationships as part of the extended sales team with prospects and clients through a consultative, outcome-focused selling approach.
• Proactively coordinate with CDW resources to drive sales cycles, meet company objectives, and exceed client expectations. Key internal resources include Service Now Solution Architects, Practice Leadership, Delivery Teams, Sales Management, Marketing, and Customer Success teams.
• Build strong relationships with Service Now account teams and the broader partner ecosystem to identify, develop, and close joint opportunities.
• Understand industry trends and market dynamics related to enterprise workflow automation, IT modernization, employee and customer experience, AI, and digital transformation that impact clients' strategic decision-making and technology investments.
• Provide accurate sales pipeline updates, forecasting, and opportunity management.
• Provide onboarding support and mentorship to entry-level Service Now Solutions Executives and sales team members.
• Enhance CDW's and your personal brand through participation at industry events, Service Now conferences, customer presentations, speaking engagements, and other approved public-facing activities.

• Bachelor's degree and 7+ years of experience OR 11+ years of experience.
• Experience identifying opportunities and managing the full sales lifecycle for Service Now solutions, professional services, SaaS platforms, enterprise applications, or equivalent experience as a Service Now practitioner or consultant.
• Experience selling enterprise software, cloud platforms, consulting services, or digital transformation solutions with both strategic planning and day-to-day execution responsibilities.
• Strong understanding of Service Now platform capabilities and enterprise workflow solutions, including one or more areas such as ITSM, ITOM, ITAM, HRSD, Sec Ops, CSM, SPM, or AI-enabled workflows.
• Proven performance record with demonstrated year-over-year metrics and a successful history of meeting or exceeding sales goals.
• Ability to take personal ownership of professional goals and achieve financial targets.
• Energetic networker and relationship builder with executive-level customer engagement skills.
• Ability to work with and effectively coordinate across extended internal teams, delivery organizations, and strategic partners.
• Excellent professional written, verbal, presentation, and interpersonal communication skills.
• Abili…