Field Service Technician

In this role you will serve as one of Flack Tek’s frontline technicians, spending roughly half of your time traveling to customer facilities across the U.S. to perform preventative maintenance, repairs, and/or on-site troubleshooting. The other half of your time will be spent in our Louisville, CO facility completing in-house maintenance, supporting factory repairs, and strengthening service processes. You will operate in the field with a set schedule, managing your time, customer communication, and on-site decisions, while also contributing as a hands-on technician when on-site ry interaction, whether on the road or in-house, reflects our commitment to legendary service and technical excellence.

• Maintain a customer satisfaction rating of 95% or higher through clear communication, professional conduct, and high-quality work both in the field and in-house.
• Complete all travel-based service visits—including PMs, repairs, and diagnostics—with accurate documentation of work performed, parts consumed, and next-step recommendations.
• Plan travel efficiently ensuring flights, rentals, tools, and parts are prepared in advance to minimize cost and maximize technician productivity.
• Perform scheduled preventative maintenance visits on time and within service windows.
• Complete in-house repairs and factory service tasks within expected turnaround times.
• Identify recurring machine issues encountered in the field and provide clear feedback to engineering and service leadership to support continuous improvement.

• Confirm field service appointments with customers and internal teams, ensuring clear expectations and timely communication.
• Plan travel logistics—including flights, rental cars, routes, tools, and parts—to execute service trips efficiently and cost-effectively.
• Prepare thoroughly for each service visit by organizing required tools, replacement parts, documentation, and safety equipment.
• Travel to customer facilities to perform preventative maintenance, calibrations, performance testing, and to complete mechanical repairs and electrical troubleshooting, with support from Service and Engineering leadership as needed.
• Diagnose and resolve machine issues using mechanical skills, electrical measurement tools, PLC interfaces, schematics, wiring diagrams, and root-cause analysis.
• Disassemble, repair, replace, and reassemble mechanical and electrical components, ensuring machines are restored to factory performance standards.
• Work hands-on with power tools, hand tools, inspection instruments, and diagnostic equipment in both field and factory environments.
• Document all service activities clearly and completely, including work performed, parts consumed, findings, corrective actions, and next steps.
• Communicate professionally and effectively with customers, Sales, Support, Engineering, and leadership to ensure alignment and maintain Flack Tek’s service standards.
• Follow all safety protocols, perform work in accordance with Flack Tek quality practices, and maintain a clean, organized work environment whether on the road or in the shop.
• Support continuous improvement by identifying recurring issues, contributing to troubleshooting documentation, and recommending enhancements to service processes.
• Provide cross-functional support across service, production, and engineering teams as needed to maintain operational flow and customer satisfaction.

• United States citizenship with the ability to maintain a valid U.S. passport.
• AS/BS degree, or 2+ years of relevant experience in manufacturing, aerospace, automotive, or a related technical field.
• Proficiency with hand tools, power tools, and inspection tools.
• Experience reading technical manuals, instructions.
• Strong communication, organization, time management, and customer interaction skills.
• Proficiency with basic computer tools, including MS Office and/or Google Workspace.
• Ability to lift up to 50 lbs and perform physical tasks such as kneeling, standing, and working in loud environments.
• Ability to travel up to 50% domestically and internationally.
• Ability to work overtime when required.

• Experience with PLCs,…