Service Plumber

Service Plumber III

Position Overview

As a Service Plumber III, you'll operate as a journeyman-level expert in commercial plumbing service, independently diagnosing, repairing, maintaining, and installing plumbing systems across diverse facilities including hospitals, schools, offices, industrial sites, and multi-family/commercial buildings. With mastery knowledge of hydronic, domestic water, drainage, medical gas, and related systems, you'll lead complex service calls, mentor junior plumbers, and deliver high-quality, code-compliant solutions that ensure reliability, safety, and customer satisfaction.

Our people-first culture recognizes your advanced skills with specialized training, certifications, leadership opportunities, and the fulfillment of keeping critical plumbing infrastructure running efficiently and sustainably nationwide.

Duties and Responsibilities

• Independently diagnose, troubleshoot, repair, and maintain complex commercial plumbing systems, including pipes, fittings, fixtures, boilers, hydronic heating, domestic water, drainage, backflow prevention, medical gas (medgas), and associated controls/valves/pumps.
• Perform advanced service and installation work: fixture replacements, pipe rerouting, leak detection/repair, pressure testing, system flushing, pump/motor servicing, and emergency response.
• Lead service calls from start to finish: assess on-site issues, communicate clearly with customers on problems/solutions/timelines, coordinate parts/materials, execute repairs, and follow up for satisfaction.
• Conduct preventive maintenance, system inspections, water quality testing, backflow certification support, and efficiency assessments to minimize downtime and extend system life.
• Ensure all work complies with plumbing codes (IPC/UPC), local regulations, manufacturer specifications, and Modigent safety/quality standards.
• Document service activities in detail (work orders, reports, photos, as-builts, recommendations) and maintain accurate records for billing, warranty, and continuous improvement.
• Provide daily guidance, training, and direction to junior plumbers (Levels I-II); demonstrate techniques, share best practices, and promote safety and quality standards.
• Maintain clean, organized work areas, vehicles, tools, and PPE; adhere to all safety protocols and company policies.

Supervisory Responsibilities

Yes - Provides coaching, mentoring, and technical guidance to junior Service Plumbers (Levels I and II); may lead small service crews or coordinate with subcontractors on complex calls, ensuring alignment with safety, quality, and customer expectations.

Requirements/Qualifications

• Experience: 5+ years of progressive hands-on commercial plumbing service, repair, installation, and maintenance experience; journeyman-level proficiency in diagnosing and resolving advanced system issues independently.
• Education:
  High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred.
• Certifications/Licenses:
  Valid journeyman plumber license (or ability to obtain in assigned jurisdiction); backflow prevention certification preferred; medical gas certification (if applicable); valid driver's license and clean driving record required.
• Physical Demands:
  Ability to regularly lift and carry up to 50 lbs, climb ladders/scaffolding/stairs, work in confined spaces or at heights, bend/kneel/crouch, reach overhead, and use tools/equipment for extended periods; frequent standing, walking, manual dexterity, and physical stamina required.
• Work Environment/Safety:
  Primarily field-based in commercial/industrial settings (indoor/outdoor, mechanical rooms, rooftops, varying weather); exposure to noise, dust, heights, water, sewage, chemicals, and confined-space hazards; must strictly adhere to OSHA regulations, plumbing codes, conduct hazard identification, and wear required personal protective equipment (PPE) such as hard hats, safety glasses, gloves, respirators (as needed), and steel-toed boots at all times-safety is our top priority and non-negotiable.
  
  This is a safety-sensitive position. Frequent regional travel within assigned market, on-call rotations, and flexible hours (including…