Lottery Field Service Technician

Location

CO Statewide, CO, US

19485

Lottery Field Services Technician

• Transport, install, and maintain Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote continuous operation.
• Troubleshoot malfunctioning equipment to restore it to working order in the field, including swapping failed equipment, cleaning it, and making minor adjustments.
• Communicate effectively and efficiently with Dispatchers, accurately reporting activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position.
• 1 or more years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical requirements:
  
  must be able to climb a ladder, lift and carry equipment weighing up to 50 pounds for a significant distance, sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

• Company vehicle to take home for work use only (Field Services only, depending on location).
• Medical benefits on day one of being a Brightstar employee.
• 12 paid holidays plus two floating holidays per year.
• Three weeks of paid vacation per year, prorated in the first year.
• 401K with employer match and 100% vested on day one.
• Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

The estimated starting compensation range for this role is $23/hr – $27/hr the actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Immigration sponsorship is not available for this role. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Colorado Springs