Human Services Eligibility Technician B Job Boulder area,Colorado USA,Social Work

Human Services Eligibility Technician B

Boulder County’s Department of Human Services is looking to hire a dynamic group of Human Services Eligibility Technician B staff to be part of our lobby team. As the first point of contact for residents seeking information or assistance with public benefit programs, you will play an important role in creating a positive, welcoming experience for everyone who walks through our doors.

Lobby technicians perform the full journey-level Eligibility Technician B duties: gathering and reviewing information, assisting applicants with forms and documents, explaining program requirements and rights, entering and verifying data in the Colorado Benefits Management System (CBMS), and processing initial and ongoing eligibility for Medical Assistance programs, all in a high-volume, in-person environment. This role allows you to apply your eligibility expertise while directly supporting community members face-to-face.

Our lobby staff are friendly professionals who greet residents, answer questions, accept paperwork, ensure it reaches the right team, and help process paperwork accurately. As the “face” of our team, you help set the tone for the services we provide and make a lasting impression on our community.

Responsibilities

Gathers and reviews financial, household, and other eligibility information from applicants in person

Assists applicants in completing forms and securing documents and verifications

Informs applicants and recipients of program requirements, benefits, responsibilities, and appeal rights

Explains ongoing changes in laws and regulations affecting eligibility

Enters and verifies applicant and case data in CBMS and related systems

Screens, accepts, and routes paperwork accurately to appropriate teams

Processes real-time case changes for Medical and SNAP programs when appropriate

Begins applications and recertifications, schedules interviews, and completes other case tasks

Triages mail and email submissions in a timely, organized manner

Identifies when cases may require recovery of funds or referral for fraud investigation

Performs related work, as required

May be reassigned during emergency situations

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

High school graduation or equivalent
2 (two) years of experience working with the public

Additional related education may count towards required experience.

Background Check

A job offer is contingent on passing a background investigation

Preferred Qualifications

1 (one) year in a public assistance program

Knowledge, Skills & Abilities

Working knowledge of public assistance programs and other community agencies that provide assistance to clients
Skill in communicating verbally and in writing
Skill in interviewing
Ability to work effectively with other employees, difficult clients, and the public

Hiring Salary Range: $55,116.00 - $67,254.00 Annually

Tentative Hiring Timeline

Phone Screening:
Week of July 13th
First Round Interviews:
Week of July 20th
Reference Check:
Week of July 20th

Benefits

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month. Boulder County offers bountiful benefits, including pension contributions. Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit student aid.gov for more information.

Eligibility

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

EEO Statement

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

#J-18808-Ljbffr