Customer Relations Specialist - Boulder YMCA

Customer Service Specialist

The YMCA of Northern Colorado is seeking a customer service specialist to welcome our members, answer questions, give tours, and help individuals and families understand and access Y offerings.

Position is part-time 10-15 hours per week, year-round. This is a flexible role that can fit a new retiree, as well as someone just starting in the workforce or seeking a second job. We are looking for weekend coverage with an occasional shift during the week.

We offer a +10% differential for staff who work the opening shift and another +10% differential for bilingual staff who test as fluent in Spanish and English.

Responsibilities:

• Welcomes our members.
• Answers questions.
• Gives tours.
• Helps individuals and families understand and access Y offerings.
• Other duties as assigned.

Qualifications:

• Must be reliable and committed to arriving on time for every shift.
• Customer Service and Sales Experience.
• Professional, alert, courteous, and tactful.
• Spanish proficiency preferred (additional 10% pay differential for Spanish and English fluency).
• Intermediate computer skills required.

Physical Demands/Functional Attributes:

• Medium work:
  Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Climbing:
  Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Kneeling:
  Bending legs at knee to come to a rest on knee or knees.
• Crouching:
  Bending the body downward and forward by bending leg and spine.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Standing:
  Particularly for sustained periods of time.
• Walking:
  Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing:
  Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Lifting:
  Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Fingering:
  Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Talking:
  Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is subject to noise:
  There is sufficient noise to cause worker to shout in order to be heard above the ambient noise level.

Benefits:

• (10+ hours/week) Free Family Membership
• (10+ hours/week) Program discounts
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid Sick Time

Childcare benefits of more than $5000 are considered taxable income and will be processed accordingly. Limitations and restrictions apply to some programs

Posted Salary Range: USD $16.82 - USD $16.82 /Hr.