Supportive Case Mgr

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FULL TIME Professional Boulder, CO, US

Reports To: Program Manager

Status of Position: Full Time (40 hours per week)

All Roads (which operates Boulder Shelter for the Homeless) has been a fixture in the community since 1982, providing a bed, meals, services and dignity to those experiencing homelessness in our community. Our mission is to create avenues to stable housing for our community’s homeless adults, from a foundation of safe shelter and supportive services. All Roads has a strong culture of collaboration, communication, creativity, compassion and support, which yields an inclusive and engaging dynamic within the organization.

Job Summary: All Roads is seeking a Case Manager to work in our Permanent Supportive Housing program. PSH provides the bridge to homeless adults entering stable housing by providing on-going intensive case management. Around 90% of the adults who enter our program never return to homelessness.

Primary Responsibilities:

• Assist former chronically homeless, and/or disabled clients acquire and maintain housing, increase self-sufficiency, and achieve stability.
• Ensure all verbal communications, documentation, and workspace practices strictly adhere to HIPAA privacy and security standards
• Assist clients in obtaining and maintaining public assistance and income such as food stamps, Medicaid, SSI/SSDI, employment, vocational rehab, etc.
• Help clients connect with services to address all matters of physical health, mental health, substance use, and prescription needs.
• Write and maintain case notes that meet documentation standards for Medicaid billing, ensuring accuracy, timeliness, and compliance with HIPAA regulations.
• Make appropriate referrals to other community programs and agencies, as needed.
• Assist clients with basic needs such as transportation, clothing, , eyeglasses, dental care, utilities, and more.
• Assist clients with money management, budgeting, and savings plans.
• Refer, screen, and perform intake duties for potential program candidates.
• Assist program candidates with program paperwork, voucher acquisition, apartment search, lease-up, furniture acquisition and move in.
• Maintain effective communication and relations with partnering landlords to mediate or resolve client/landlord conflicts.
• Develop and maintain effective communication and relations with voucher administrators concerning all matters of client voucher maintenance and program compliance.
• Maintain thorough knowledge of the social service network in Boulder County and develop excellent working relationships with providers from other agencies.
• Maintain client statistics and information
• Attend trainings as needed.
• Regularly conduct home visits and other duties as assigned.

Education & Experience:

• Bachelor’s degree, 3 years of relevant experience,
  or Qualified Behavioral Health Assistant Certification required [MM1]
• Minimum 6 months’ experience working in homeless services.
• Clinical experience in one or more of the following areas preferred: homelessness, substance abuse, mental illness, criminal justice, poverty.
• B.A. in social work, psychology, or related field preferred.
• Valid driver’s license is required for travel to clients’ places of residence.

Skills & Abilities:

• Excellent one-on-one client skills.
• Excellent collaborative and communication skills. Ability to establish and maintain productive relationships with clients/colleagues/community partners holding different perspectives and/or opposing needs.
• Excellent organizational and multi-tasking skills. Ability to address competing priorities.
• Demonstrated ability to…