AI Deployment Engineer, gTech

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

• 3 years of experience in application or system development.

• Experience managing executive stakeholders and project management.

• Master’s degree in Engineering, Computer Science, Business, or a related field.

• 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.

• Experience deploying AI Agents, and with Google Cloud Platform and Conversational Agents (Dialogflow CX).

• Excellent problem-solving approach and investigative skills, combined with a sense of ownership, and a proactive can-do attitude.

• Excellent communication skills with a track record of managing multiple stakeholders and work streams.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google’s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Technical Architect on the gTech Users and Products (gUP) tools authorable workflow team, you will be a part of the next big bet for Google customer care, collaborating with various set of cross‑functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows, unblock Application Programming Interface (API) integrations, and architect in‑house tooling and reporting solutions.

• Work on the deployment of the Help Guide across gUP products by building plans and tools. Collaborate to transform static workflow designs into dynamic, interactive experiences that resolve issues for the users.
• Provide guidance on technical and architectural aspects of the AI orchestration from conceptual phase to delivery, removing any technical impediments to ensure successful launch.
• Ensure quality output while keeping business stakeholders and leadership informed. Contribute and improve best practices around deploying AI agents to increase efficiency, reusability and optimizing maintenance and delivery of the agentic experiences.
• Optimize live agentic solutions. Develop a comprehension of gTech’s internal tool and advocate for bug fixes and enhancements, working with the product engineering team to test new features and help on‑board and implement features.
• Leverage Google Cloud Platform CES and Dialogflow tools to deploy AI support experiences.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our .