SCADA Services Engineer

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities, excellent customer-facing skills, and proven hands-on experience supporting, maintaining, troubleshooting, and upgrading Supervisory Control and Data Acquisition (SCADA) systems and their underlying PLCs and control panels.

• Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities
• Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems
• Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure
• Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime
• Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities
• Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures
• Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements
• Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required
• Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes
• Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long-term system reliability and client satisfaction
• Work within defined service-level agreements (SLAs), maintenance contracts, budgets, and schedules
• Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits

• Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development
• Experience with Ethernet IP and network switches.
• Skilled in modifying HMIs and tuning PID loops.
• Strong understanding of industrial power design (medium/low voltage).
• Ability to read and interpret P&IDs and wiring diagrams.
• Experience installing and maintaining electrical components and systems.
• Knowledge of safety protocols and hazard recognition.
• Experience with Allen-Bradley PLC hardware and software (other PLC experience is a bonus).
• Experience with Allen-Bradley Factory Talk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus).
• Experience configuring and developing graphics for OITs such as Allen-Bradley Panel View and Automation Direct C-More.
• Experience with automated reporting software (such as SyTech’s XL Reporter and Hach Wims);
• Hands-on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry.
• Associate or Bachelor’s degree in a related field is preferred.
• Strong electrical and mechanical aptitude.
• Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint).
• Computer networking experience (hardware and configuration) is a bonus
• Experience in higher programming languages (VB, C++, Java, Python) is a bonus.
• Water/wastewater industry experience is a bonus.