Operations Representative

Onsite
:
Operations Department; 220 West Union Avenue;
Bound Brook, NJ

Mondays, Tuesdays & Wednesdays 8:30 am – 4:30 pm

Thursdays 8:30 am – 5:00 pm

Fridays 8:30 am – 4:00 pm

• At least one year experience working in branch or operations banking in a US bank.
• Familiarity with US banking consumer products and regulations preferred.
• Familiarity with Fiserv-Cleartouch software preferred.

• Provide excellent in-person, email and telephone support to Somerset Regal Bank customers and employees for Operations Department services.
• Responsible for the DDA (demand deposit account) activity:
• Completion of the daily DDA Rejects.
• Adjustments including encoding correction(s) and check adjustments.
• Generate and distribute various Business Analytics reports and/or notices to appropriate staff members or customers.
• Oversee the daily handling/processing/submission of overdrafts and uncollected funds, returned deposited items, altered/fictious or forged check processing, file alterations report, duplicate item report and processing of Official Check Stop Payments.
• Manage and review the Harland Clarke checking printing account. Assist staff and customers in ordering and/or re-order personal and business checks.
• Initiate and follow through with the recovery process of forged and altered checks by submitting appropriate documentation to the clearing entity
• Review, approve, and address errors, if necessary, ACH origination requests submitted by business online customers
• Review, approve, and address errors, if necessary, Wire origination requests submitted by business online customers
• Search incoming levy requests for possible hits, advise branch to seize funds, notify levying entity, and turn over or return funds as required
• Provide direct assistance to the Operations Supervisor as needed
• Collect and review for accuracy, Monthly Branch Audit reports submitted from the branches and provide to the Retail Banking Manager
• Review and process monthly Fiserv processing charges provided by the President/CEO
• Generate and print daily reports from Snowflake/Business Analytics and distribute between branch staff, Operations staff and the Operations Supervisor
• Collect and scan customer documents to the Nautilus cold storage system
• Review and sort monthly “on hold” bank statements to appropriate departments including:
  Operations, Accounting, Marketing, the President/CEO, and branch offices.
• Provide support through maintenance, troubleshooting, correction and resolution in areas that include, but not limited to:
• Online Banking
• Bill Payment
• Mobile Banking
• Telephone Banking
• Zelle payment services
• ACH (automated clearing house) i.e. payroll direct deposit, EFTs (electronic funds transfers)
• IRA (individual retirement accounts)
• Provide coverage to the reception area.
• Maintain current knowledge of all position related procedures and compliance.
• Comply with all Bank issued policies, including, but not limited to, the Information Security/Cybersecurity Policy, Acceptable Use Policy and Internet Access and E-Mail Use Policy, and any other Information Security and/or Cybersecurity communications/directives received from Management.
• Perform additional duties as assigned by management necessary to maintain an efficiently run office, including cross-training in other Department or Bank functions.
• Ability to work varied hours/days as business dictates.
• May travel to Bank or other locations for job related functions.

• Efficient knowledge of standard office equipment operation, including a Personal Computer (PC) with email,
• Microsoft Word and Microsoft Excel
• Demonstrate consistent positive interpersonal and communication skills when interacting with colleagues and customers
• Demonstrate discretion, confidentiality and…