Residential Fiber Support & Accounts Specialist
Job in
Bountiful, Davis County, Utah, 84010, USA
Listed on 2026-08-28
Listing for:
SUMOFIBER
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Sumo Fiber is seeking a customer-focused Customer Support & Account Specialist to support residential customers on our open access fiber network. This role serves as the first point of contact for customers, handling inbound calls, account inquiries, billing questions, service changes, basic troubleshooting, and retention efforts.
You will create, update, and manage customer accounts, assist with service activations, educate customers on plans, and contribute to retention while maintaining
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