Customer Experience Specialist

About the Role

We're looking for someone who genuinely loves people, loves helping, and wants to be part of something exciting. This isn't your typical customer service gig; you'll be the voice of EV Auto, helping customers navigate their journey into electric vehicles, answering questions, solving problems, and making sure every interaction leaves people feeling good.

If you're the kind of person friends describe as "the reliable one", you communicate clearly (written and verbal), you stay calm when things get busy, and you actually enjoy talking to people, please keep reading.

What You'll Do

• Be the first point of contact for customers via phone and text and respond quickly, warmly, and helpfully
• Answer questions about our vehicles, services, and process (we'll teach you everything)
• Follow up with customers to keep deals moving and relationships strong
• Help troubleshoot issues and turn frustrated customers into happy ones
• Keep our CRM updated and organized (details matter here)
• Spot opportunities to help customers find what they need, even if they didn't know they needed it
• Work closely with our sales and service teams to deliver a seamless experience
• Share feedback from customers so we can keep getting better

What We're Looking For

• Someone stable, reliable, and drama-free (seriously, we like our good vibes)
• Excellent communicator; you write well, speak well, and listen even better
• Very organized and detail-oriented
• Patient and positive, even when things get hectic
• Previous client-facing experience is great, but attitude matters most
• Comfortable with computers, software and learning new systems
• Bilingual or multilingual? Huge bonus.

What You'll Get

A team that works hard, has fun, and actually likes each other. We're building something cool and we want people who want to be part of it, not just clock in and out.

If this sounds like you, let's talk!