PRN Patient Service Representative

Envision Imaging is looking for a PRN Patient Service Representative to join our team in Utah!

This is an as-needed (PRN) position, no set schedule. Position Pay Range $17.93 - $21.60.

Opportunities for shifts between both Bountiful & Draper locations.

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient.

Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

• Answer inbound calls to the Center.
• Provide a friendly and warm greeting to all patients and/or providers.
• Check scheduled patients in/out and ensure proper documentation is received from patient.
• Collect co-pays, co-insurance, and deductible if necessary.
• Listen and resolve patient, provider, and any customer complaints. Communicate to PSR Lead and/or Area Manager as needed.
• Ensure accurate data entry for patient registration.
• Assist with medical records as needed.
• Ensure all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stay abreast of known carrier-related issues and be able to identify carrier-specific concerns (i.e., out of network, specific plan limitations, etc.).
• Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed.
• Facilitate no-show appointments (calling patients, canceling, rescheduling).
• Reschedule and cancel appointments as needed/directed (receive incoming/outgoing calls to patients).
• Monitor waiting room to avoid extended wait time and to assist patients as needed.
• Request orders and process new/same-day requests.
• Request all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communication Proficiency.
• Organizational Skills.
• Time Management.
• Problem Solving / Analysis.
• Customer / Client Focus.
• Collaboration Skills.

Minimum Qualifications /

Experience:

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self‑motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast‑pace team environment.
• Ability to continuously “exceed” company and customer expectation.
• Strong communication skills & professional demeanor.

• Minimum of High School diploma or equivalent (GED).

• Health Benefits:
  
  Medical / Dental / Vision / Life Insurance.
• Company Matched 401(k) Plan.
• Employee Stock Ownership Plan.
• Paid Time Off + Paid Holidays.
• Employee Assistance Program.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1. It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal‑opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by federal, state or local law.