Dispatcher - Driver Support Coordinator

Job Title: Dispatcher - Driver Support Coordinator

Compensation: $20 Per hour

Schedule: Tuesday-Saturday 1:30PM - 9:30 PM

Location: Bountiful, Utah

Status: Full-Time

Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time off (PTO), paid holidays, employee discount

• Coordinate, route, schedule deliveries, assemble orders, and facilitate payment processing
• Create transportation manifests and other required records for patient deliveries
• Answer calls with a cheerful, positive attitude pertaining to dispatch orders or courier drivers having issues or needing assistance on their routes
• Maintain an ongoing knowledge of company products and current state laws regarding medical cannabis and delivery regulations
• Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route
• Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key
• Light scheduling – as we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and driver availability. It is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary
• Other job duties as requested

• 1+ years dispatch and/or logistics experience preferred
• 2+ years customer service experience preferred
• Superior communication skills are paramount – written and verbal
• Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
• Experience working with smartphone applications
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Experience in the transportation/dispatch industry
• Strong logical thinking, analytical skills, and problem solving skills
• Flexibility and ability to adjust to a start-up environment that is fast‑paced and constantly changing
• Must be reliable and dependable at all times
• Flexible schedule – ability to work mornings, evenings, weekends
• Ability to sit or stand for long periods, crouch, bend, and carry up to 10 lbs
• Must have a working phone with a connection to internet services
• Ability to verbally communicate and hear audio
• Must pass a pre‑employment/post‑offer background check
• Must be 21 years of age or older

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer pays 60% of total medical insurance premium
• Employer pays 75% of total dental insurance premium
• Employer pays 75% of total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100% employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer pays $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of Wholesome Co products and 15% off of 3rd party products

Wholesome Co is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre‑employment/post‑offer background check. This employer participates in the E-verify program where legally required.