Service Expediter

Service Expediter

Pay Range: $22.00–$24.00 per hour

Job Type: Full-Time, Year-Round

Schedule:

Monday–Friday (standard business hours) 8:00am-4:30pm

Location:

Operations Facility, Cataumet, MA

We are seeking a detail-oriented and customer-focused Service Expediter to support our Service Department by managing parts-related processes, coordinating with distributors, and ensuring timely communication with customers and internal teams. This role is critical in keeping service operations running smoothly–especially during high-volume periods.

• Review, assess, and initiate parts reporting (OE-01) and other related reports in ePass, ensuring appropriate follow-through
• Communicate regularly with distributors to obtain updates on back-ordered parts and maintain accurate notes in ePass
• Schedule service work based on parts ETA
• Assist the Parts Purchaser with parts identification and sourcing as needed
• Source alternative parts through online marketplaces (eBay, Amazon, etc.) for difficult or delayed orders
• Communicate pertinent parts and scheduling information to technicians and Service Department staff
• Proactively update customers on back-ordered parts and scheduled service dates via phone and email
• Triage invoices requiring escalation
• Manage a high volume of parts-related emails during peak summer months
• Process credit card payments in accordance with company policy
• Provide superior customer service and ensure a positive customer experience
• Provide coverage for the Parts Purchaser and Parts Receiver during absences or vacations
• Perform other duties as assigned

• Previous experience with parts ordering, receiving, and inventory processes
• Strong customer service experience (phone and email communication required)
• Excellent organizational and follow-up skills
• Ability to multitask and manage priorities in a fast-paced environment
• Strong attention to detail and clear communication skills