Patient Services Administrator

Do you have experience of working in the NHS?

Do you thrive in a fast-paced environment?

Do you have experience and knowledge of medical terminology?

Are you enthusiastic and willing to learn new skills?

If you said YES to all of the above, then read on! We have just the opportunity for you!

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

Undertake a variety of administrative duties to assist in the smooth running of the practice, primarily secretarial duties. Provide an efficient typing service for GPs and health professionals as required, including typing of letters, reports, patient referrals etc., working effectively with individuals in other agencies to meet patient needs.

Prioritise urgent cancer referrals required under 2ww referral rules.

Process patient referrals using the E-Referral system and emails where appropriate.

Process Advice and Guidance.

Scanning documents related to referrals.

Occasional cover of reception if required.

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each other to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Here at the Hereward Practice we aim to provide the best care and service to our patients in a busy department.

We are a small administration team working behind the scenes to assist our clinicians in looking after our patients.

We look after over 12,600 patients at the practice so this is a very fast paced working environment, which makes it an exciting and rewarding place to work.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Primarily secretarial duties plus administration work.

Provide an efficient copy typing service for GPs and health professionals as required, including typing of letters, reports, patient referrals etc.

Work effectively with individuals in other agencies to meet patient needs.

• Are able to use Systm One (clinical database) in a primary care setting
• Experience of working in a busy, multi-skilled team
• Good working knowledge of medical terminology
• Experience of working in an NHS setting
• Experience of handling confidential information and data

• Good standard of education
• especially English written skills
• Customer Service
• qualification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.