Receptionist, Hospitality ​/ Hotel ​/ Catering

Join to apply for the Receptionist role at Grosvenor Casino
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At Grosvenor Casinos, we don’t just offer a place to work — we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues — they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth — to become the UK’s most loved casinos.

• Hourly pay rate of £12.21
• Tips:
  Receive a share of uncapped tips
• Premium Pay Night Allowance:
  An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full‑time contracts)
• Legal & General Pension Scheme:
  We contribute 3% to your pension.
• Life Insurance:
  Coverage provided for peace of mind
• Long Service Awards:
  Celebrate your career milestones with us
• Online learning:
  Access supplementary online courses to enhance your skills
• Uniform:
  We provide a free team uniform
• Retail Discount Scheme:
  Enjoy discounts and offers at selected retailers
• Employee Assistance Programme:
  Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

As a Receptionist, your role is pivotal in setting the tone for our guests’ experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team. With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note.

Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests’ expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

To be successful in this role you’ll need a positive, can‑do attitude with a real passion for entertaining customers and delivering an exceptionally high service, as well as experience of working successfully in a hospitality role.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for everyone. At Grosvenor Casinos and The Rank Group, we’re committed to creating a welcoming and inclusive workplace. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

This role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.