Reception Manager

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the worlds most iconic destinations bringing exceptional hospitality outstanding food and drink and unforgettable guest experiences to some of the UKs most desirable locations.

What began with THE NICI Bournemouth our original flagship hotel inspired by Miamis South Beach has grown into a collection of distinctive hotels each offering its own unique personality style and experience.

With properties in Bournemouth the New Forest and Newquay we are passionate about creating exceptional guest experiences delivering outstanding service and building a team of talented people who share our vision.

THE NICI Bournemouth is a luxury seaside resort that combines laid-back Miami glamour with exceptional hospitality. Featuring 92 beautifully designed bedrooms South Beach Restaurant & Bar Old Harry Rocks a spa cinema terrace and a 30-metre heated outdoor pool we offer our guests a truly memorable escape on the Dorset coast.

We are looking for an experienced passionate and hands-on Reception Manager to lead our Front Office team at THE NICI Bournemouth.

As Reception Manager you will be responsible for ensuring the smooth and efficient running of the reception department delivering exceptional guest service and creating a warm welcoming and memorable first impression for every guest.

You will lead motivate and develop the reception team ensuring that service standards are consistently maintained and that every guest receives a personalised and seamless experience from arrival through to departure.

Working closely with the wider hotel management team you will play a key role in driving guest satisfaction maximising revenue opportunities and ensuring the reception department operates efficiently and professionally at all times.

• Lead motivate and develop the Reception team creating a positive professional and guest-focused working environment.

• Oversee the day-to-day operation of the Front Office ensuring the department runs smoothly and efficiently at all times.

• Deliver exceptional guest experiences ensuring all guests receive a warm welcome and outstanding service throughout their stay.

• Manage guest feedback complaints and requests professionally and efficiently ensuring issues are resolved promptly and effectively.

• Ensure all check-in and check-out procedures are completed accurately and efficiently maintaining high standards of service.

• Maintain excellent communication with all departments including Housekeeping Food & Beverage Spa and Maintenance to ensure a seamless guest experience.

• Oversee room allocations reservations VIP arrivals and special guest requests ensuring attention to detail at every stage.

• Support revenue generation through effective upselling room upgrades and the promotion of hotel facilities and services.

• Monitor departmental performance guest satisfaction and operational standards identifying opportunities for continuous improvement.

• Manage team rotas attendance training and performance ensuring appropriate staffing levels and effective use of resources.

• Ensure all team members are fully trained in hotel systems procedures health and safety and service standards.

• Maintain accurate records cash handling procedures and reception administration ensuring compliance with company policies.

• Lead by example promoting a culture of accountability teamwork and exceptional hospitality.

• Previous experience in a Reception Manager Front Office Manager or supervisory role within a hotel environment.

• A genuine passion for hospitality and delivering exceptional guest experiences.

• Strong leadership skills with the ability to motivate develop and inspire a team.

• Excellent…