Long-Term Care Administrative Specialist Administrative Officer

Grade

13

MDH, Office of Health Care Quality, Columbia, MD 21046

The Office of Health Care Quality (OHCQ) protects the health and safety of Marylanders and ensures public confidence in health care and community service delivery systems. This role provides administrative support and assistance to the Long‑Term Care Program, performing activities that directly support OHCQ’s mission.

• Provide administrative support and assistance to the Long‑Term Care Program.
• Organize and scan paper documents.
• Archive paper documents.
• Retrieve archived documents.
• Enter information into a federal database.
• Maintain an outgoing mail log.
• Prepare licensure letters and provide information to providers, consumers, and other stakeholders.
• Complete the initial review and processing of certain licensure, certification, and permitting activities.
• Process certain administrative requests from providers.
• Provide technical assistance and consultation.
• Respond to inquiries received through walk‑ins, phone calls, emails, and faxes.
• Develop flowcharts and written procedures related to triage and administrative processes.
• Actively participate in the strategic planning process.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

• Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year‑for‑year basis for the required experience.

• Experience implementing policies and procedures.
• Experience using web‑based data entry systems, Microsoft Word and Microsoft Excel.
• Experience providing customer service to internal and external stakeholders.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply.