Customer Service Manager: Lead KPI-Driven Team Excellence
Job in
Bowie, Prince George's County, Maryland, 20721, USA
Listed on 2026-06-28
Listing for:
The Shield Companies
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
The Shield Companies is seeking a Customer Service Manager in Bowie, Maryland, to oversee the Customer Service Representative team. You will ensure exceptional customer service and drive team performance through coaching and process improvements.
Qualifications include a minimum of 2 years of customer service experience and 1 year in a supervisory role. The company offers competitive pay starting between $55,000 and $60,000, paid time off, and a comprehensive benefits package.
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