Part-time Library Assistant at Charlotte Hall Library

POSITION: Library Assistant I, Part-time

LOCATION: Charlotte Hall Library

HOURS: 21 hours/week;
Mondays, 9 a.m.

- 5 p.m.;
Tuesdays, 9 a.m.

- 5 p.m.;
Saturdays, 9 a.m.

- 5 p.m.

SALARY: Grade 1: $20.40/hour

BENEFITS: PTO; 7% mandatory retirement contribution;
Optional: credit union, 457 plan; supplemental insurance

• High School Diploma or GED
• Six months or more of customer service experience
• General interest in reading and literature, and an awareness of trends in popular culture as well as current news events as they relate to customer interests and needs
• Ability to learn St. Mary’s County Library policies and procedures
• Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens
• Ability to learn to operate relevant computer systems (including hardware and software), current audio-visual equipment, and office machines
• Excellent communication skills, both in writing and orally
• Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand

• Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Customer Service.
• Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, answering the phone.
• Greets customers and provides directions or refers them to appropriate staff members if needed.
• Assists customers with:
  Basic information and reader’s advisory questions;
  Basic computer, eBook, email, and internet questions;
  Self-checkout machine, copier, fax machine, and printer;
  Use of Library resources and databases;
  Information on Library activities, facilities, and services.
• Resolves basic customer concerns about fines or damaged items, Library policies.
• Performs other duties and participates in special projects, as assigned.

St. Mary’s County Library is an Equal Opportunity/Affirmative Action Employer.

Law requires all applicants to show proof of identity and right to work in U.S.