Head of Public Services Librarian

Posting Details

Job Posting Information

F170

Head of Public Services Librarian

Librarian II E30177

Regular

07/18/2023

Yes

Bring your leadership skills to Bowie State University’s Thurgood Marshall Library! Our library seeks a forward-thinking Head of Public Services Librarian to lead, coordinate, and administer the library’s Public Services Department encompassing circulation,reference, library instruction, interlibrary loan, and outreachservices. This is a 12-month, benefits-eligible position that issupervised by the Dean of the Library.

Bowie State University promotes access to and opportunities for allto receive the benefit of and participate in education, research,and service and is especially interested in candidates that can contribute to the mission of access.

The Head of Public Services Librarian supervises Thurgood Marshall Library’s Public Services Departments (Circulation, Reference and Interlibrary Loan). This position also provides reference serviceto faculty, students, and other library users. This position isalso directly responsible for hiring, training, and supervisingstudent circulation employees, and manages the circulationandreference desk schedules. The Head of Public Services Librarianalso assists with library programming, supports library outreach efforts to Bowie State University and the Bowie community, and manages stacks maintenance, inventory, and collection development with the support of the Dean of Library.

This position requires a strong commitment to service and problem-solving skills. The Head of Public Services Librarian is responsible for insuring consistently high service to library usersby establishing, documenting, and applying library policies and procedures; training and supervising professional staff and studentemployees; and working with other Colleges and Departments andissues relating to security, facilities, and use of the library.

The Thurgood Marshall Library at Bowie State University seeks an innovative Manager of Public Services to provide leadership for thedaily operational activities of the Library’s Access Service Department which includes staff management, facilities, equipment,and collections maintenance, resource sharing services, and user support services. Under the direction of the Dean of the Library,the incumbent works collaboratively with internal and external partners to support users’ needs in a continuously evolvingacademic environment.

Essential duties are listed below.

• Creates an environment where team members are empowered to work individually, collaboratively, and collectively towards achievingdepartmental and Library goals.
• Oversees the hiring, support and training of access and circulation services staff, including facilitating access to appropriate development opportunities.
• Contributes to developing, executing, and evaluating department and Library-wide goals
• Develops, recommends and administers policies, procedures and processes in support of the Access Services operations.
• Creates and maintains departmental training guides, manuals andonline materials.
• Communicates with the Dean of the Library and Academic IT leadership teams regarding public services operations.
• Prepares narrative and statistical reports.
• Advances diversity, equity, inclusion for all library workers and users.

• With the Circulation and Reference Service Staff, direct theday-to-day work of the Public Service team and ensure libraryopening and closing, as well as staff coverage at the circulationand reference services desk during the library’s operationalhours.
• Provides guidance to the Bowie State University community inthe use of library resources and services, facilities, equipment,and technology; troubleshoots technical problems and equipment issues.
• Assists patrons with complaints, concerns, and other service-related requests, escalating to Library leadership as appropriate.
• Oversees lending of physical materials and…