Portfolio Relationship Manager

Overview

There’s no pledge more important than the one we make to look after our environment, and we’re committed to helping you do exactly that. Join us as we strive to ensure a sustainable future for our communities and the world we live in. Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.

Who are we looking for? We’re seeking a Portfolio Relationship Manager who can elevate strategic growth and deepen GHD’s influence across a defined portfolio of priority clients. This role leads the charge in building trusted, long term partnerships by anticipating client needs and connecting them with the full breadth of GHD’s technical and advisory capabilities. With a focus on proactive engagement and exceptional delivery, this leader ensures clients experience sustained value and a seamless path to achieving their goals.

As Portfolio Relationship Manager you will lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD’s service offerings. You’ll translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.
Candidates can be based in most GHD office locations in the eastern part of the US.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in the following responsibilities.

• Customer Relationship Management / Account Management:
  Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Customer Relationship Management (CRM) Data:
  Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Client Growth & Retention:
  Develop and execute strategies to expand GHD’s footprint across Priority, Growth, Key, and Valued Clients, with a strong emphasis on retention and relationship building.
• Business Development Leadership:
  Identify opportunities within the portfolio to grow GHD’s pipeline and backlog, leveraging cross-sector expertise to deliver innovative solutions.
• Trusted Advisor Role:
  Serve as the primary point of contact for clients, fostering trust and collaboration while ensuring high-quality outcomes that meet or exceed expectations.

• Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field
• 10-20 years of relative project experience including the coordination and management of projects in the environmental market
• Progressive experience in client relationship development/management and business development with strong client relationships
• Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation
• Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills

• 401K - Employees are eligible to participate on the first day of the month following 3 months of service
• Paid time off – PTO starts at 16 days per year and increases with years of service
• Holiday Pay - GHD observes 9 holidays per year
• Wellness Benefit - Reimbursement program up to 50% of the cost, to a maximum of $250 annually for eligible items

Salary Range: $150,000 - $250,000 based on experience and location.

Our Hybrid Work Model: Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to…