Commercial Specialized Servicing Associate - Commercial Loan Operations

SUMMARY

Responsible for input of new Warehouse Lending loans and paydowns, processing Dealer Floor Plan transactions, answering phone calls and performing maintenance requests. Works with both bought and sold participation loans, processes payments accordingly.

• Inputs new Warehouse Lending loans into the Banking core system.
• Advances Dealer Floor Plan lines based on requests from dealers.
• Verifies proper payment and payoff. Contacts dealer or mortgage warehouse customer with issues.
• Posts payments and payoffs to Dealer Floor Plan software and Warehouse Lending loans into the Banking core system.
• Performs a quick turn‑around with daily processing of wires and FTM.
• Maintains communication via email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers and various dealerships and customers throughout the workday.
• Downloads, saves and distributes weekly Dealer Floor Plan reports to lenders.
• Monitors serviced loan transactions and notifies customers of returned payments.
• Posts payments including participation loans per instructions from lead bank.
• Processes remittance paperwork for participation loans as lead bank.
• Processes incoming and outgoing wires daily.
• Provides support and assistance to branches and various departments in the bank, via email or phone.
• Posts BHG loan payments and handles the processing activities.
• Ensures accurate and timely processing of commercial loan onboarding and maintenance.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Learns new systems and processes in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.

Banking is a highly regulated industry and you will be expected to acquire and maintain proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions‑oriented manner.
• Ability to interact effectively within team and with customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Willingness to provide a level of service, which will clearly differentiate us from our competitors.
• Ability to interact with outside customers when needed.
• Ability to provide superior service to internal departments.
• Able to multi‑task and function effectively under stressful conditions.
• Ability to work in a team environment as well as independently.
• Ability to perform detailed work.
• Ability to maintain confidentiality.
• Ability to handle workload pressure and deadlines.
• Ability to learn Microsoft products including Word, Excel and Access.
• Ability to understand and utilize banking industry technology.

The wage range for the Commercial Specialized Servicing Associate is $17.65 - $20.00 an hour. The position includes 17 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays and 1 float holiday.

Wes Banco has an excellent benefits package to include medical, dental and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short‑Term Disability and Critical Illness policies, and other ancillary benefit products. Wes Banco also offers 401(k) with employee match.

• High school diploma or general education degree (GED) required.
• Associate degree preferred.
• Experience in banking or other financial institution preferred.