Branch Member Service Associate Banking - Bowie, MD

As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills.

This role will require travel to other locations on an as needed basis. You must have reliable transportation.

Must have current or previous banking experience. Experience opening new personal accounts preferred.

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, wire transfers, and stop payment set up and changes.
• Handles complex member situations such as deceased member, guardian ships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

• MSA I – High school diploma or GED. A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
• MSA II – High school diploma or GED. Bank/Credit Union experience opening personal accounts (savings, checking, CDs, Money Market) and specialty accounts (Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, Foreign Accounts). Experience with sales/cross-selling.
• MSA III – High school diploma or GED. Bank/Credit Union experience with advanced financial products such as Life, Disability and Gap Insurance; advanced account experience such as HSA, IRA, Business accounts; loan processing and counseling experience. Advanced sales/cross-selling experience.
• Must have current or previous banking experience.

• Comprehensive health, dental, vision, and other insurance coverage.
• 401(k) with employer contribution and matching.
• Paid leave including vacation, sick, and holidays.
• Insurance coverage begins the 1st day of the month, following 30 days after hire date.
• Additional benefits including profit sharing, employee assistance, credit union membership eligibility, and more.

All MSAs are scheduled to work a minimum of two Saturdays per month. The typical work week is approximately 40 hours. MSAs must be available between 7:30 am and 5:30 pm Monday–Thursday, 7:30 am and 6:30 pm Friday, and 8:30 am and 1:30 pm Saturday. Specific shifts will be scheduled based on branch location operating hours. Position is overtime eligible.