Card Operations Associate - Payment Operations

SUMMARY:

The Card Operations Associate is responsible for performing various operational support duties relating to the Wes Banco debit card, commercial credit card, other card related functions. Performs a variety of daily tasks; reviews reports; provides assistance via telephone or email in response to banking center inquiries; processes data entry information through various task related electronic systems; and performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Willingness to learn new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
• Performs transactions within associated compliance and requirements.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively within a team and with customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.

The wagerangeforthe

Human Resources Specialist position isbetween $18.00 - $20.00hourly. The position includes
17 Days of PTO (Paid Time Off),5 days of STD (Short Term Disability),11 annual paid holidays, and 1 floating holiday.

Wes Banco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access tovoluntarybenefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, andother ancillary benefit products. Wes Banco also offers 401(k) with employee match.

High School Diploma or General Education Degree (GED) required.

Banking experience preferred.