Operations Engineer

Role Overview

The Operations Watch Engineer is a critical member of a 24/7 mission environment, serving as the central point for maintaining real‑time situational awareness of mission‑critical systems supporting global operations. This role monitors multiple data streams, triages system degradations, coordinates with technical teams, and communicates rapid, accurate assessments to stakeholders and senior leadership. The position requires exceptional composure, sharp analytical skills, and the ability to synthesize complex information quickly in a high‑tempo watch floor environment.

• Maintain continuous monitoring of multiple operational systems, real‑time data feeds, and mission‑critical applications
• Serve as the initial point of contact for all incidents, assessing severity, resolving issues when possible, and escalating per established Standard Operating Procedures
• Produce clear and concise Spot Reports and shift summaries capturing all essential operational details
• Act as the central communication hub during crisis events, coordinating efforts across field teams, operations, and senior leadership
• Maintain an accurate and detailed chronological watch log to ensure seamless shift turnover

• Bachelor’s or Master’s degree in Systems Engineering, Computer Science, Computer Engineering, or a related field; relevant experience may substitute for formal education
• Proficiency with watch floor tools such as Kibana, Nagios, and/or Grafana
• Ability to operate effectively on a rotating 12‑hour shift schedule, maintaining focus during periods of high operational intensity

• Prior experience in an operations center environment, such as GSOC, SOC, EOC, military command center, or emergency dispatch environment
• Strong critical thinking skills with the ability to analyze disparate information and maintain situational clarity under pressure
• Excellent written and verbal communication skills, with the ability to brief senior leaders effectively

• Must have an active TS/SCI with Polygraph level clearance

The base pay range for this position in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is $86,400—$176,200 USD.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture Federal Services is an Equal Employment Opportunity employer.

Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to…